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Email Etiquette. (Netiquette). What is Netiquette?. We expect other drivers to observe the rules of the road. The same is true as we travel through cyberspace. Netiquette - network etiquette or Internet etiquette. Why is Email Etiquette Important?.

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email etiquette

Email Etiquette

(Netiquette)

what is netiquette
What is Netiquette?
  • We expect other drivers to observe the rules of the road.
  • The same is true as we travel through cyberspace.
  • Netiquette - network etiquette or Internet etiquette
why is email etiquette important
Why is Email Etiquette Important?
  • We interact more and more with the written word all the time
  • Without immediate feedback from the reader, it’s easy to be misunderstood
  • Email is still a formal correspondence
the basics
The Basics
  • Think twice about whether or not the content of your email is appropriate for virtual correspondence - once you hit Send, anyone might be able to read it
  • Respond to emails within the same time span you would a phone call
  • Use a professional font, not decorative
  • Be cautious about sending personal information
subject
Subject
  • Should be meaningful
  • Should give your reader an idea of the content of the email
  • Should be appropriate, because anyone can look at the subject, even if the recipient chooses not to open the message
    • For example: Confidential: Sale numbers for October
  • When changing the subject, start a new message
responding
Responding
  • Respond in the same time frame you would respond with a phone call
  • Be conscious of responding to the sender or Reply to all
    • Do not overuse Reply to all
  • Be conscious of your recipient
  • Don’t expect an immediate response
slide7
Tone
  • Write in a positive tone
  • When I complete the assignment versus If I complete the assignment
  • Avoid using negative words
    • Words that begin with “un, non, or ex” or end with “less”
  • Use smiles , winks ;-) and other graphical symbols only when appropriate
  • Use contractions to add a friendly tone
  • Use please and thank you
content
Content
  • Check your grammar and spelling
  • Use proper structure and layout
  • Be efficient
    • Emails that get to the point are much more effective
  • Address all the questions or concerns to avoid delays
  • Read the email before you send it
  • Plz Don’t Abbrvt.
  • Try to keep the email brief (one screen length)
content don ts
Content Don’ts
  • Use sarcasm or rude jokes
  • Respond if you are upset. Take some time to cool off and consider appropriate response.
  • Attach unnecessary files
  • Use CAPITALS
  • Leave out the message thread
  • Use long sentences
  • Leave irrelevant information
attachments
Attachments
  • When you are sending attachments, include in the email the filename, and what it contains
    • Attached: “Project3Proposal.doc” with my proposal.
  • Consider sending files in rich text format (rtf) or portable document format (pdf) to ensure compatibility
  • Attachments often carry viruses
signature
Signature
  • Identify yourself
  • Keep it short
  • Ensure a quote or tagline is appropriate for everyone to see
what s in a name
What’s in a Name?
  • What does your email address say about you?
  • Should be appropriate to the audience
    • Consider a second address for professional use
  • Consider your first initial and last name
slide13
Spam
  • Don’t reply to spam
  • Replying confirms that the address is ‘live’
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