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GPS Alliance Information Technology

GPS Alliance Information Technology. What we do. Who we are. Christopher – Information Technology Manager

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GPS Alliance Information Technology

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  1. GPS Alliance Information Technology What we do

  2. Who we are • Christopher – Information Technology Manager • Management of Dean’s Office IT staff, Project Management, Server Management, IT Equipment Budgets and Purchasing, Helpdesk Management, Network and Phones Management, Central Systems Implementation and Management, Relationship with Central IT/Service Unit/Collegiate IT Staff. • Soni – Information Technology Specialist • Web System and Database System Development, Project Management, Business Intelligence, Data Analysis • Patrick – Information Technology Specialist • Help Desk Support, Student Staff Management, Server Management, Web Systems and Database Systems Support, Network and Phone Support

  3. Who we are Josh Eckhoff and ShehanLiyanage – Helpdesk Support

  4. Central Groups Net People - Christopher Data Analysts – Soni WorkflowGen Consortium - Christopher FileMaker User Group - Soni Administrative Information Technology Contacts - Christopher Active Directory - Patrick Help Desk Support Consortium - Patrick

  5. Work Categories Help desk support Web/database system planning and development Server Administration Data security planning Central systems and technology initiatives Equipment planning and purchasing

  6. Keeping Up With Technology

  7. ….

  8. Help Desk Fun

  9. Data Security

  10. Help Desk Support – Solved Incidents: 2009-2011

  11. Help Desk Support – Solved Incidents: 2009-2011

  12. IT Project Management

  13. Project Management Hours

  14. Systems/Initiatives to Highlight Google Ucosmic – ucosmic.org PeopleSoft Data Warehouse Connectivity Constituent Relationship Management (CRM) Business Intelligence WorkflowGen

  15. How do we plan a system?

  16. Struggles • Communication • Managing expectations - Video • Needs identified – because I’ve heard it doesn’t mean it is being worked on. What gets worked on? What is the process of prioritization? • Follow-up on delayed projects • A project is delayed, move on to other things while issue is being resolved, list of new requests gets long….

  17. Workplan Medium-sized project – generally 4 months to complete with a project workloadof 2 in the peaking part of process, 2 in the initiating or waning stage and some minor tasks sprinkled in. Long-term - Part of intranet with data flowing from the IT Project Management solution Short term – Google Site/Knowledge Base page

  18. Discussion What do we hope to get out of the discussion? Specific examples of things that haven’t been working Suggestions

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