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Online Best Practices Dr. Bob Paxton, Ph.D. Campus President, NAU Online Angie Clements, MBA

Online Best Practices Dr. Bob Paxton, Ph.D. Campus President, NAU Online Angie Clements, MBA Director of Learner Services. 19 locations throughout the central United States Programs offered in: • Business • Accounting • Healthcare Management • Health Information Technology

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Online Best Practices Dr. Bob Paxton, Ph.D. Campus President, NAU Online Angie Clements, MBA

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  1. Online Best Practices Dr. Bob Paxton, Ph.D. Campus President, NAU Online Angie Clements, MBA Director of Learner Services

  2. 19 locations throughout the central United States Programs offered in: • Business • Accounting • Healthcare Management • Health Information Technology • Healthcare Coding • Information Technology • Nursing • Criminal Justice • Graduate Studies About NAU

  3. Mission Statement: National American University welcomes students of diverse interests, cultures and abilities and prepares them for careers in health care, business and business-related fields by providing quality higher education in a caring and supportive environment. The university builds learning partnerships with students and other institutions locally, nationally and internationally through its private, regionally accredited system of campuses and education centers offering courses in traditional, accelerated and distance learning formats. As a comprehensive technical and professional institution of higher learning, the university responds to the changing needs of students, employers, and their communities by providing undergraduate and graduate programs and continuing education opportunities to serve our evolving global society. Core Values: Provide a caring and supportive learning environment. Offer high quality instructional programs and services. Offer technical and professional career programs. National American University

  4. As one of the first to offer fully online degree programs since 1996, NAU Online continues to serve students at a global level. NAU Online

  5. Build relationships Student advocate and liaison First-stop shop Assist students from orientation to graduation Increased student retention ATTENTION = RETENTION Learner Services Mission

  6. Acclimation process Academic advising Mentoring Technical support Counseling services Success coaching Tutoring services Course navigation Support service guidance Community building activities Learner Services Responsibilities

  7. Culture based on TPI • Strategies for Success • Required for all students • 2200 students completed online in the last year • Concepts incorporated throughout all courses • Investment in Excellence (IIE) • Required for all faculty and staff • Online module • Face-to-face session/booster • Developed online IIE for other organizations

  8. First-term Students 4.95% increase in retention from Spring 2009 through Spring 2010 Annual Retention 4.87% increase in yearly retention average for the current academic year Student Persistence

  9. Questions? Questions?

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