Citizens with special needs
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Citizens with special needs. Social inclusion - old challenges/new opportunities Marie C. Donnelly European Commission DG Employment and Social Affaires. Lisbon 10 - 11 April 2000. Universal service/cost Easy access User friendly. Literacy Language Supported. Relevant Local

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Citizens with special needs

Citizens with special needs

Social inclusion -

old challenges/new opportunities

Marie C. Donnelly

European Commission

DG Employment and Social Affaires

Lisbon 10 - 11 April 2000


Old challenges new opportunities

Universal service/cost

Easy access

User friendly

Literacy

Language

Supported

Relevant

Local

Cultural

Old challenges/New opportunities

Access

Competence

Content

Interaction and dialogue


How many online worldwide

World growth

From

165 million

to

327 million

by 2001

How Many Online Worldwide?


Citizens with special needs

Information Society still exclusive

Source MSDW, 1999

Source IDC, 1998


Telephone charges

Telephone charges


Internet connections relationship to costs

El

Au

Sp

Irl

UK

Internet connection cost

De

Nl

Be

It

Fr

Fin

Dk

USA

Sw

Internet penetration (%)

Internet Connections - relationship to costs


Old challenges new opportunities1

Universal service/cost

Easy access

User friendly

Literacy

Language

Supported

Old challenges/New opportunities

Access

Competence

Content

Interaction and dialogue


Literacy levels population 16 to 65 years document literacy level

Literacy levels% population (16 to 65 years)/ document literacy level


Uses of the internet

Inside the home

Outside the home

Uses of the internet


Languages of internet users

Languages of internet users (%)


Citizens with special needs

% Use of English - by domain


Old challenges new opportunities2

Universal service/cost

Easy access

User friendly

Literacy

Language

Supported

Relevant

Local

Cultural

Old challenges/New opportunities

Access

Competence

Content

Interaction and dialogue


Credit card ownership

Credit card ownership


Local content

Local content

Practical information:

  • Local jobs, including those requiring entry-level skills

  • Local housing, especially low rent apartments and houses

  • Community information about neighbourhood events, places to go for family outings, local schools

    Services

  • Social and welfare information and services

  • Health information and services

  • Environmental and public transport services

    Democracy: interaction and involvement


Citizens with special needs1

Citizens with special needs

Social inclusion -

old challenges/new opportunities

Marie C. Donnelly

European Commission

DG Employment and Social Affaires

Lisbon 10 - 11 April 2000


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