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Cell For Consumer Education Advocacy CCEA in The Energy Sector in The State of Uttar Pradesh

Founded in 1983 by the students

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Cell For Consumer Education Advocacy CCEA in The Energy Sector in The State of Uttar Pradesh

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    2. Founded in 1983 by the students & faculty of Delhi University to protect the consumer and create intelligent consumers at the market place by empowering them with knowledge Activities Consumer Empowerment Consumer Networking Consumer Advocacy Comparative testing Consumer Education Capacity Building Information Dissemination Institutional Building Research and Development

    3. BACKGROUND Power Sector serves as lifeline of a state for its economic development. U.P. even being one of the largest states and well endowed with natural resources, however lagged behind in economic development mainly due to lack of quality, reliability and meeting the growing needs of power at competitive rates. Due to poor operating practices prevailing in UPSEB, inadequate capacity addition and high T&D losses led to the initiation of power sector reforms in the late 1990.

    4. AIMS OF POWER SECTOR REFORM PROGRAMME To unbundle the generation, transmission & distribution so as to supply electricity under most efficient conditions in terms of cost and quality. Corporatisation & commercialization of new emerging entities in phased manner. To establish independent & autonomous regulatory body

    7. OBJECTIVES of CCEA To protect consumers’ interests as per the preamble of the Electricity Act 2003, at the same time recovery of the cost of electricity in a reasonable manner To implement “Supply Code & Performance Standards” notified by UPERC, involving all the stakeholders To implement Regulations for the redressal of consumers grievances and monitoring of grievances & use of data related thereto . To publicize the appointment of Ombudsman and procedures for filling representation before it . To publicize the procedures for handling the consumer grievances .

    8. OBJECTIVES…Contd. To facilitate the “Consumer Grievances Redressal Forum” (CGRF) function efficiently and add value to the existing grievances redressal mechanism within the FORUM To share the “ Reasoned Orders” of the forum, Ombudsman and awards/regulations of the Commission, appellate tribunal with all the stakeholders . To collect & disseminate information of interest to the consumers in the language understood by them at any time convenient to the consumer . To represent consumers on various dimensions on the quality of service, performance & tariff before Utilities, Forum, Commission, State and National level courts for filing appeal on decision harmful to the interest of the consumers

    9. OBJECTIVES…contd. To engage competent techno-commercial-legal experts on electricity related issues to enable intellectual interventions before the regulators and the policy makers on behalf of the consumers To provide Information, Analysis of Consumer related Laws, Judgments To provide Online Support and pursue Consumer Complaints. To establish CCEA under Societies Registration Act 1860, head office - Lucknow, regional/branch centers -all over state by involving all the stakeholders by 2012

    10. MANAGEMENT STRUCTURE An Advisory Council drawn from well-known consumer activists, Consumer Organizations, other stakeholders such as licensees, and Commission to work as the Board of the CCEA The Board will serve as interface between CCEA and Commission The Board will ensure implementation of the policy guidelines and meet at least twice in a year and report all matters to the Regulator (UPERC) for guidance.

    12. PROPOSED ACTIVITIES Resource Centre: comprehensive database on Consumer related issues, research and information needs, with accessibility to subscribed members and maintain data from licensees on assets, consumer base, commercial /billing Online Database/ Portal: Consumer issues to reduce learning curve of consumers, activists, professionals free of cost. Newsletter Service: information in Resource Centre / Online Database circulated to stakeholders . In Electronic format- reduced costs, benefits of personalization – only focused information dispatched to subscribers .

    14. Activities in Year One Launching of the website and the phone-in number on 14th November on the occasion of the Children’s Day and also creating a mega event by organizing 5th National Convention at Lucknow with a theme “Consumer’s Right to Clean and Efficient Energy”. Contacting Schools and Colleges in the following 10 cities to build awareness on Energy Saving devices and building an attitude within the youth to participate actively in promoting conservation of energy and reduction of electricity theft in their respective cities.

    15. Networking with all Panchayats (Focus on Women) and training them as BIJLI DOST and identifying the best coordinators to meet during the Monthly Press Meet in November 2007 Establishing the VOICE Office in Lucknow and representatives in every district to work as District Offices to coordinate with the BIJLI DOST and the Service Providers Commissioning Research and Survey Projects, at least on two subjects of critical importance in consultation with UPERC

    18. Publicity & Promotion Web-page/links at www.uperc.org of a directory of consumer organizations, individual activists with contact details, serving the consumers Compendium of extracts of important electricity cases (Supreme Court, Appellate Tribunal, High Courts, and Regulatory Commission) Advertisement and publicity through media - TV, Radio, Newspapers, Hoardings, Films etc. links to DISCOMs, Details of bilingual newsletter 'Consumer Empowerment’

    19. EXPECTED OUTCOMES Empower consumers and participate effectively in the regulatory process on all issues concerning consumer protection Establish a depository for information to consumers on electricity issues Arrange workshops & training programmes for advocacy groups Publish newsletters, fact sheets, informative materials Handle grievances, complaints of consumers and sharing such questions & answers in news letter Interact with media. Conduct survey and publish reports

    20. CONCLUSION We must build CCEA on equal participation from all the stakeholders Regular consultations and communication with all the stakeholders is a MUST Customer Care Initiatives must prevail over all other activities and building trust between the DISCOMS and the consumers must be given TOP PRIORITY No compromise on quality and consumer awareness CCEA has to be the best model in India on consumer empowerment and energy efficiency

    21. An Aware Consumer Is a Protected Consumer THANK YOU for YOUR PARTICIPATION I AM Now Open To Questions & Suggestions

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