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Is there a crisis of trust in universities? CIHE/SRHE Consultation Trust, Accountability and the World to Come St George’s House, Windsor Castle, 22-23 April 2010. Rob Cuthbert Professor of Higher Education Management University of the West of England [email protected]
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Is there a crisis of trust in universities?CIHE/SRHE ConsultationTrust, Accountability and the World to ComeSt George’s House, Windsor Castle, 22-23 April 2010
Professor of Higher Education Management
University of the West of England
n.Belief: Confidence in a person or plan
Certainty: based on past experience
Trait: believing in others’ honesty/reliability
v.Believe … expect … extend credit to … allow without fear …confer a trust upon … expect and wish
“ ... trust (or symmetrically, distrust) is a particular level of the subjective probability with which an agent assesses that another agent or group of agents will perform a particular action, both before he can monitor such action (or independently of his capacity ever to be able to monitor it) and in a context in which it affects his own action.” (Gambetta:216, emphasis in original).
Changing the narrative:
QA for improvement or justification? Can we do both? If so QA must:
make a difference for students; be owned by HEIs; be relevant to HE’s purposes; promote diversity; be cyclical not sporadic; address standards; be done by peers, at subject or program level; contain international comparative measures; be reported in terms easily understood by a lay audience (Massaro)
The case of the RAE
To change the narrative/discourse:
Meet the global challenges of
Main Street not Wall Street?
A trust dividend for a virtuous circle:
Ackoff R and HJ Addison, with considered responses by S Bibb (2006) A little book of f-laws: 13 common sins of management Axminster: Triarchy Press
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