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CAP Orientation

CAP Orientation. By Aleksa Berzinis and Jennifer Loos. Welcome to CAP!. Orientation Plan Helpful Tricks and Tips. Tips & Tricks. Websites Elgin County is in CAP Network 15. The CAP message board is located at http://capstats.ocl.net/cgi-bin/yabb2/YaBB.pl

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CAP Orientation

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  1. CAP Orientation By Aleksa Berzinis and Jennifer Loos

  2. Welcome to CAP! • Orientation Plan • Helpful Tricks and Tips

  3. Tips & Tricks • Websites • Elgin County is in CAP Network 15. • The CAP message board is located at http://capstats.ocl.net/cgi-bin/yabb2/YaBB.pl • One of the most informative CAP sites is www.youthontario.net. • Our network’s old site can be found at www.geocities.com/capnet15.

  4. Your RC: What to Send Them • You must submit a written report each week to your RC. • You must submit a monthly statistics report at the end of each month. • All of your promotional materials need to be sent to your RC.

  5. Your RC: What they do • Your RC helps make sure that everyone in the region is staying on track and getting in their statistics & reports • Your RC will try their best to help you out of any sticky situation (training questions, etc) • Your RC can’t help you with any hardware problems. Those need to go to the County’s IT department.

  6. Promotion • All promotional materials must be approved by your supervisor before you share them with the public. • Stress that your services are free. • Write a newsletter with neat links and relevant information to your community. • Venture outside your library. Posters at the post office, grocery store, etc, will attract people.

  7. Helpful Hints • Always have patience when working with a patron. • Keep yourself busy. • Keep in touch with other CAPpers

  8. How to Contact Other CAP Workers: • Email: https://mail.elgin-county.on.ca/exchange • Message Board • Telephone: • http://library.elgin-county.on.ca • Click on “Branches” and then “Location” and you will find the phone numbers for each branch.

  9. Useful Things: • A day planner • A calendar • File folders, duotangs, binders, dividers • 3 ½” disks, CD-RWs, or a USB drive to save your data on

  10. Lessons • A lot of people are very nervous the first time they use a computer. • Try to make them feel more comfortable and never assume that they know how to do something!

  11. Make Lessons More Comfortable • Patrons may already be feeling uncomfortable coming in to learn about something they no very little or nothing about... Like computers! • It may allow the patron to feel more comfortable if you allow and encourage them to bring a friend along with them to their training session to learn together in a very friendly environment

  12. Keep it Simple! • Since many of the patrons that come in for computer training are not that familiar with computers to begin with, using computer vocabulary (i.e. icon, desktop, application, word processor etc.) can be veryc0nfusing! • Instead explain what each new term means while using it to make the patron more comfortable with the computer “lingo”!

  13. The Mouse • The thing that hinders most new users is the mouse. • Be patient and show the user how to hold the mouse. Some will try to “hover” with it and others will hold on to it for dear life. • Explain what the different buttons are for. • (*See MouseRobics for help)

  14. Child’s Play • Make children’s lessons fun & not too rigid • Have a plan, but tailor it for the specific child. • Make it as educational as possible without overwhelming the child. • Talk to the parents to see what the child needs to know.

  15. Seniors • May get frustrated easily. • Be especially patient with them & give them time to let things absorb. • Tend to enjoy taking out computer books and reading until they are comfortable. Book Suggestion: “It’s Never Too Late to Love a Computer” by Abby Stokes

  16. Tutorials • Consider making printed tutorials for patrons to take with them. • Provide visual learners an easy way to re-do and review steps. • Brief, to the point, no unrequired information.

  17. Lesson Plans • Good for one on one or group lessons. • Because experience varies, you will rarely be able to stick to the plan 100%.

  18. Helpful Sites for Creating Tutorials and Lesson Plans! • http://www.bcschools.net/staff/MicrosoftOffice.htm - Microsoft Office 2000 tutorials, great for all skill levels • http://www.fgcu.edu/support/office2000/ - more Microsoft Office 2000 tutorials - also great for all skill levels • http://www.download.com/3001-2102_4-10441206.html?idl=n – easy to download a free trial, great for beginners getting to know the keyboard • http://www.ckls.org/~crippel/computerlab/tutorials/mouse/page1.html MouseRobics – a website that is great to familiarize beginners with themouse!

  19. Boredom: Not an Option • As a CAP worker, chances are you won’t get bored… but here are some suggestions in case you do: • Plan an open house or drop in night • Familiarize yourself with library resources • Get yourself (re)organized • Develop more promotional material • Write some tutorials • Create some hand outs promoting internet safety • Ask your supervisor where you should be heading…

  20. Reading Material • Check our your library’s computer section to get an idea of what might be helpful to patrons. • A lot of books are outdated, but that’s okay because a lot of “newbies” buy secondhand systems that may run Windows 98/2000.

  21. Have Fun! • You will learn a lot during CAP, and if you need any help do not hesitate to ask your fellow CAPpers, your supervisor, or your RC. • We look forward to working with you!

  22. Do You Have Any Questions?

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