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Presented by: Carolyn Eagen Consultant PowerPoint PPT Presentation


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Top Talent. Remarkable Results. AUTHENTIC COMMUNICATION. Presented by: Carolyn Eagen Consultant. Authentic?. Communication?. Genuine…. Communication is… v erbal and non-verbal. We are judged by… What When Where How …we speak and  act (including how  we look) 

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Presented by: Carolyn Eagen Consultant

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Presented by carolyn eagen consultant

Top Talent. Remarkable Results.

AUTHENTIC

COMMUNICATION

  • Presented by:

    • Carolyn Eagen

    • Consultant


Authentic

Authentic?

Communication?


Presented by carolyn eagen consultant

Genuine…


Presented by carolyn eagen consultant

Communication is…

verbal and non-verbal

  • We are judged by…

  • What

  • When

  • Where

  • How

  • …we speak and act (including how we look) 

  • We judge others by…

  • What

  • When

  • Where

  • How

  • …theyspeak and act (including how they look)

We interpret the message and make inferences (often conclusions)  based on our observations and experiences with communication processes


A substantial portion of our communication is non verbal

A substantial portion of our communication is non verbal

*Often we communicate in non verbal ways using groups of behaviors.

  • Facial expression

  • Gestures

  • Body Language and Posture

  • Eye Gaze

  • Appearance


How do you create a genuine connection

How do you create a genuine connection?

  • Pay attention to nonverbal signs

  • Concentrate on your tone of voice when speaking

  • Use good eye contact

  • Ask questions – Temperature checks

  • Use signals to make communication more effective and meaningful

  • Consider context


Presented by carolyn eagen consultant

Quality Communication…

Why?

  • Reduces conflict

  • Helps in achieving goals

  • Strengthens relationships

  • Improves job Satisfaction

  • Helps to save time

  • Easy promotions


Presented by carolyn eagen consultant

Obstacles

  • Interpersonal Complications

  • Organizational Hurdles

  • Physical Barriers


Presented by carolyn eagen consultant

Conducive communication culture

  • Mission/Vision

  • Management

  • Open Door

  • Method


Presented by carolyn eagen consultant

The Prep Work

  • Purpose

  • Results

  • Audience

  • Timing

  • Place


Presented by carolyn eagen consultant

The roles: Presenter and Audience

both should…

  • Know their role

  • Actively Listen

  • Be aware of Nonverbal cues

  • Know their stress level

  • Know their triggers


Presented by carolyn eagen consultant

Feedback… is a 2 way street

  • Positive Process & Experience

  • Timely

  • Make it Regular

  • Be Specific

  • Use "I" Statements

  • Limit Your Focus

  • Follow Up


Presented by carolyn eagen consultant

Putting it all together


Presented by carolyn eagen consultant

Top Talent. Remarkable Results.

For more information, contact

Carolyn Eagen, Consultant

Direct : 813-280-3030

[email protected]

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