12 JUNE 2013 CREDIT CONTROL AND INDIGENT MANAGEMENT. The Steve Tshwete Municipality Experience AMOS TWALA (AIMFO) ASSISTANT :DIRECTOR TREASURY IMFO MPUMALANGA CHAIRPERSON. Effectiveness creates profit, Efficiency maximises it. General Perception: CFO only responsible for credit control
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The Steve Tshwete Municipality Experience
AMOS TWALA (AIMFO)
ASSISTANT :DIRECTOR TREASURY
IMFO MPUMALANGA CHAIRPERSON
The deterioration of debtor payment goes hand in hand with poor customer care.
Eight Batho Pele Principles:
Outstanding Consumer debtors >60 Days:
“ IT IS SURVIVAL NOT BRAVERY THAT MAKES A MAN TO CLIMB A THORN TREE ”
Payment extension subject to:
Prior warning arrangement:
Termination of services
Difficult accounts handed to independent debt collector:
Lists provided to Ward Councillors: