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Titulo de la presentacion. DIVERSITY IN LIBRARY SERVICES: FROM NEWCOMERS TO THE CONTINUUM OF SERVICE Presentation to Ontario Library Association Charles C. Smith February 24, 2010. From Immigrants and Refugees to the Continuum of Services

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Titulo de

la presentacion


DIVERSITY IN LIBRARY SERVICES:

FROM NEWCOMERS TO THE CONTINUUM OF

SERVICE

Presentation to Ontario Library Association

Charles C. Smith

February 24, 2010


From Immigrants and Refugees to the Continuum of Services

Plotting the Services: Welcoming, Inclusive and Engaged

OVERVIEW


A Scheme for Meeting the needs of Newcomers

Governance

Policy

Services: Collections, Information, Technology, Programs, Facilities, Community

Human Resources

From Immigrants and Refugees to the Continuum of Services


IFLA Manifesto - definitions, principles, mission, management, core actions, staffing, funding, implementation

IFLA - Collaboration and Cooperation: programming, electronic resources, joint use of facilities, guides (e.g., benefits/risks, risk management)

Governance


Paul Hamlyn Foundation & U.K. Libraries:

The context - demographic and legislative changes

Framework for the Future and Fulfilling Potential (e.g., Museums, Libraries and Archives Council and The Reading Agency

Planning: projects, audience development, community profiling, consultation

Evaluation: social impact

Partnerships

Governance


New Jersey Libraries

Leadership (Walk the Talk)

Strategic planning

Vision

Education/Training

Advocacy

Assessment

Systemic Change

Governance


Virginia Tech - budgeting, strategic planning

Libraries/Archives Canada

Collections guidelines and template

Technology - internet, translation,

Best practice studies - Canada, U.S. other countries

Governance


Paul Hamlyn Foundation/U.K. Libraries: refugees/immigrants - social justice, community cohesion, tackling social exclusion, community engagement/partnerships, e.g., Leicester Project Plan and local strategies

Queensland/NSW - consultation guide

Cowles Library - diversity plan, ownership, diversity committee, goals and action items, non-discrimination statement, partnerships

New Jersey Libraries - service design/delivery

Policy


New South Wales - working group, vision, mission, objectives, organizational assessment (internal/external factors), SWOT Analysis, stakeholders, needs and expectations of community, working group, library managers, key issues for success

Policy


Working Together (Canada, e.g., Vancouver and TPL) - Community-led Libraries Toolkit

Address social exclusion

Service planning, tools and systemic barriers

Tools - community entry/mapping, relationship building, partnerships, program planning, computer training, collections, customer services

Supporting inclusion - policy and staff development, service evaluation, looking ahead/next steps

Policy


TPL Strategic Planning:

4 year time-frame

Community involvement

Diverse communities

Income gaps

Technology

Policy


Collections:

Virginia Tech - part of overall strategy

Cowles Library: all libraries incorporate into budgeting

Prague

IFLA - resources, multi-lingual

Services


Information:

Virginia Tech

Services


Technology:

Cowles Library - diversity electronic database, dvd/cd collection, web portals, accommodations for persons with disabilities

Americans for Libraries Council

TPL - creating the virtual library

Services


Programs and Facilites - mentioned above

TPL:

Facilities as community hubs, neutral spaces

Programs for children, youth, older adults

Support for cultural expression, e.g., festivals, readings, etc

Services


Community:

Cowles Library, e.g., identify/work with diverse community organizations on collections, resources, services, programs

New Jersey Libraries: demographic trends, outreach (e.g.), assessment, advocacy, partnerships

IFLA - marketing/outreach in community media/languages

Services


Community:

Queensland - protocols for consultations, methods

New South Wales - cooperative projects

MLA East Midlands’ Guides - audience development plan, development of community profile, community consultations

Services


Community:

Leicester - Achieving Inclusion case studies

MLA and School Libraries (U.K.) - advocacy guides

TPL: local planning and addressing local service needs/interests

Services


Ottawa - cross-cultural awareness training

Brampton - customer service, re., South Asian community (e.g., objectives and framework)

New Jersey Libraries - recruitment, education (e.g., knowledge, skills), catalyst for change,

Human Resources


Czech Republic - cross-cultural competencies

Cowles Library - recruitment/promotion, students, instructional program, management, supervision, education

Virginia Tech - staff attitudes, cultural competencies/self awareness, education, diversity committee, deal with resistance

Human Resources


Library Training for Services to Minority Ethnic Groups (U.K.) - legislative and policy context, develop ‘ethnic’ librarians, multi-lingual services

Brooklyn Public Library - high school student mentoring/Multicultural Internship

IFLA - education/training, anti-discrimination,

Human Resources


New South Wales - management meetings, professional development, customer service training

Brampton - developing cultural awareness, philosophy, collections, programs, services, outreach/partnerships, staff and training

TPL: Diversity position in human resources

Human Resources


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