Titulo de
This presentation is the property of its rightful owner.
Sponsored Links
1 / 23

Titulo de la presentacion PowerPoint PPT Presentation


  • 67 Views
  • Uploaded on
  • Presentation posted in: General

Titulo de la presentacion. DIVERSITY IN LIBRARY SERVICES: FROM NEWCOMERS TO THE CONTINUUM OF SERVICE Presentation to Ontario Library Association Charles C. Smith February 24, 2010. From Immigrants and Refugees to the Continuum of Services

Download Presentation

Titulo de la presentacion

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Titulo de la presentacion

Titulo de

la presentacion


Titulo de la presentacion

DIVERSITY IN LIBRARY SERVICES:

FROM NEWCOMERS TO THE CONTINUUM OF

SERVICE

Presentation to Ontario Library Association

Charles C. Smith

February 24, 2010


Overview

From Immigrants and Refugees to the Continuum of Services

Plotting the Services: Welcoming, Inclusive and Engaged

OVERVIEW


From immigrants and refugees to the continuum of services

A Scheme for Meeting the needs of Newcomers

Governance

Policy

Services: Collections, Information, Technology, Programs, Facilities, Community

Human Resources

From Immigrants and Refugees to the Continuum of Services


Governance

IFLA Manifesto - definitions, principles, mission, management, core actions, staffing, funding, implementation

IFLA - Collaboration and Cooperation: programming, electronic resources, joint use of facilities, guides (e.g., benefits/risks, risk management)

Governance


Governance1

Paul Hamlyn Foundation & U.K. Libraries:

The context - demographic and legislative changes

Framework for the Future and Fulfilling Potential (e.g., Museums, Libraries and Archives Council and The Reading Agency

Planning: projects, audience development, community profiling, consultation

Evaluation: social impact

Partnerships

Governance


Governance2

New Jersey Libraries

Leadership (Walk the Talk)

Strategic planning

Vision

Education/Training

Advocacy

Assessment

Systemic Change

Governance


Governance3

Virginia Tech - budgeting, strategic planning

Libraries/Archives Canada

Collections guidelines and template

Technology - internet, translation,

Best practice studies - Canada, U.S. other countries

Governance


Policy

Paul Hamlyn Foundation/U.K. Libraries: refugees/immigrants - social justice, community cohesion, tackling social exclusion, community engagement/partnerships, e.g., Leicester Project Plan and local strategies

Queensland/NSW - consultation guide

Cowles Library - diversity plan, ownership, diversity committee, goals and action items, non-discrimination statement, partnerships

New Jersey Libraries - service design/delivery

Policy


Policy1

New South Wales - working group, vision, mission, objectives, organizational assessment (internal/external factors), SWOT Analysis, stakeholders, needs and expectations of community, working group, library managers, key issues for success

Policy


Policy2

Working Together (Canada, e.g., Vancouver and TPL) - Community-led Libraries Toolkit

Address social exclusion

Service planning, tools and systemic barriers

Tools - community entry/mapping, relationship building, partnerships, program planning, computer training, collections, customer services

Supporting inclusion - policy and staff development, service evaluation, looking ahead/next steps

Policy


Policy3

TPL Strategic Planning:

4 year time-frame

Community involvement

Diverse communities

Income gaps

Technology

Policy


Services

Collections:

Virginia Tech - part of overall strategy

Cowles Library: all libraries incorporate into budgeting

Prague

IFLA - resources, multi-lingual

Services


Services1

Information:

Virginia Tech

Services


Services2

Technology:

Cowles Library - diversity electronic database, dvd/cd collection, web portals, accommodations for persons with disabilities

Americans for Libraries Council

TPL - creating the virtual library

Services


Services3

Programs and Facilites - mentioned above

TPL:

Facilities as community hubs, neutral spaces

Programs for children, youth, older adults

Support for cultural expression, e.g., festivals, readings, etc

Services


Services4

Community:

Cowles Library, e.g., identify/work with diverse community organizations on collections, resources, services, programs

New Jersey Libraries: demographic trends, outreach (e.g.), assessment, advocacy, partnerships

IFLA - marketing/outreach in community media/languages

Services


Services5

Community:

Queensland - protocols for consultations, methods

New South Wales - cooperative projects

MLA East Midlands’ Guides - audience development plan, development of community profile, community consultations

Services


Services6

Community:

Leicester - Achieving Inclusion case studies

MLA and School Libraries (U.K.) - advocacy guides

TPL: local planning and addressing local service needs/interests

Services


Human resources

Ottawa - cross-cultural awareness training

Brampton - customer service, re., South Asian community (e.g., objectives and framework)

New Jersey Libraries - recruitment, education (e.g., knowledge, skills), catalyst for change,

Human Resources


Human resources1

Czech Republic - cross-cultural competencies

Cowles Library - recruitment/promotion, students, instructional program, management, supervision, education

Virginia Tech - staff attitudes, cultural competencies/self awareness, education, diversity committee, deal with resistance

Human Resources


Human resources2

Library Training for Services to Minority Ethnic Groups (U.K.) - legislative and policy context, develop ‘ethnic’ librarians, multi-lingual services

Brooklyn Public Library - high school student mentoring/Multicultural Internship

IFLA - education/training, anti-discrimination,

Human Resources


Human resources3

New South Wales - management meetings, professional development, customer service training

Brampton - developing cultural awareness, philosophy, collections, programs, services, outreach/partnerships, staff and training

TPL: Diversity position in human resources

Human Resources


  • Login