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Charlotte, Raleigh, and Durham: T hree NC Cities’ Efforts in E-government

Charlotte, Raleigh, and Durham: T hree NC Cities’ Efforts in E-government. June 27, 2001. Charlotte’s Definition: E-Business. Providing financial and service transactions electronically over the Internet, such as -- Applying for licenses, permits, and Board applications

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Charlotte, Raleigh, and Durham: T hree NC Cities’ Efforts in E-government

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  1. Charlotte, Raleigh, and Durham:Three NC Cities’ Efforts in E-government June 27, 2001

  2. Charlotte’s Definition: E-Business • Providing financial and service transactions electronically over the Internet, such as -- Applying for licenses, permits, and Board applications -- Viewing crime statistics by street and getting accident reports from the Police Department -- Paying taxes and water/sewer bills

  3. Charlotte’s Web Site

  4. Shared Website • City runs joint web site with Mecklenburg County • www.charmeck.nc.us • www.ci.charlotte.nc.us • www.co.mecklenburg.co.us

  5. Success to date • Website has been utilizing online services since 1997 • Average 23,000 individual visitors per week • Average 1,500 police reports a week • Average 25 parking tickets paid per week

  6. Next Steps • Reevaluate business processes required to carry out e-business transactions • Established City staff team in August 2000 • Implement $200,000 of $2.4 M request in FY 02 • Working to enhance website and will consider adding 135 potential services online, including • Payment of most City licenses, citations and permits • Internal services for city employees; expense forms • New water service requests and other services requests

  7. Next Step: NC e-procurement • Evaluate participating in state e-procurement system announced in February 2001 • Web-based service to capitalize on state and local buying power through “master” contracts, without separate bids = lower product cost • Self-funded/private partnership between NC and Accenture • No State Appropriation • 1.75% supplier fee based on total contract amount

  8. Conclusion • Charlotte is doing well, but have much more to do to fulfill our e-business potential • Charlotte is well-positioned to capitalize on the use of e-business technology for the benefit of our citizens

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