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CHCCS411C Work Effectively in the Community Sector #4 Attributes & Skills of Community Workers; Reflective Practice in the Community Sector PowerPoint PPT Presentation

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CHCCS411C Work Effectively in the Community Sector #4 Attributes & Skills of Community Workers; Reflective Practice in the Community Sector. Lesson Outline. Personal skills and attributes needed as a Community Worker.

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CHCCS411C Work Effectively in the Community Sector #4 Attributes & Skills of Community Workers; Reflective Practice in the Community Sector

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Chccs411c work effectively in the community sector 4 attributes skills of community workers reflective practice in the community sector

CHCCS411C Work Effectively in the Community Sector


Attributes & Skills of Community Workers; Reflective Practice in the Community Sector

Lesson outline

Lesson Outline

Personal skills and attributes needed as a Community Worker.

Effective communication skills for working in the Community sector & their importance.

Understand the terms: Person-centred approach & Reflective practice.

Community work population

Community Work Population

The core of community work is working with:

  • Clients

  • Colleagues

  • Families

  • Whole Communities

Attributes of community workers

Attributes of Community Workers

To work in the Community you need to:

  • Enjoy assisting people

  • Be able to work independently

  • Be able to work in cooperation with others

  • Be able to relate to people effectively and patiently

  • Brainstorm: What skills will you need to work well in the community sector?

Skills needed for community workers

Skills needed for Community Workers

  • Able to manage and help resolve conflict

  • Able to understand the issues and interests of the communities involved

  • Have a nonjudgmental attitude

  • Able to communicate effectively with a wide range of people

  • Good planning and organisational skills

  • Sense of responsibility

  • Able to deal with conflict in stressful situations

  • Commitment to human rights and social justice

  • Good oral and written communication skills

  • Initiative

Community workers assisting the community

Community Workers Assisting the Community

As a Community worker you may assist community groups in a number of ways these could include:

  • Planning

  • Developing

  • Maintaining

  • Evaluating community resources

  • Devising programs and support networks

Important reasons why community workers need to communicate effectively

Important reasons why Community workers need to communicate effectively

  • Communication is important in providing services that are empowering for clients and communities and are person-centred.

  • Community workers must respond according to a person’s preferences, culture, disabilities and other communication needs.

Micro and macro levels of communication

Micro and Macro Levels of communication

  • Micro(Smaller systems)

    • Handover

    • Progress notes

    • Communication books

    • Emails

    • Meeting minutes

    • Macro(Larger systems)

      • Mission statements/ values/ goals

      • Advertising and promotional materials

      • Community interactions and education

      • Policy analysis

      • Program planning and development

Effective communicators provide

Effective Communicators Provide…

To be an effective communicator, provide:

  • Respectful communication

  • Person-centered communication

  • Empowering communication

  • Responsive communication

  • Culturally aware communication

    Activity 1: Youtube video: Assertiveness - Tips for being assertive & saying 'No'

    Activity 2: Communication Styles Handout

Communicating effectively

Communicating effectively

Respectful communication involves

Respectful communication involves:

  • Not placing blame on others

  • Using the word ‘I’ instead of ‘you’. eg: ‘I feel angry’ rather than: ‘You make me angry’

  • Not agreeing to please or keep the peace

  • Not exaggerating using words like always or never

  • Admitting mistakes

    Youtube video: Lauren Mackler at Harvard Business School - Managing Conflict

Person centred approach

Person-Centred Approach

Definition:A person-centred approach is one that focuses on responding to the whole person in his/her entirety

Addressing the individual’s needs in these ways:

  • Socially

  • Psychologically

  • Spiritually

  • Religiously

  • Emotionally

Person centred approach1

Person-Centred Approach

How to ensure you work with a Person-Centred approach:

  • Putting people and carers at the centre of service delivery

  • Obtaining the person’s consent to examine, treat or work with them

  • Including people in decision-making relating to their care

  • Involving people in discussions about service delivery options

  • Listening to and addressing complaints within scope of own work role

    Youtube video: An introduction to Person Centred Therapy

Case study person centred approach

Case Study - Person-Centred Approach

When the person is a child or young person, service delivery strategies may need to be modified to ensure child safety and provide a child friendly, supportive environment


Discuss how you would care for an Islamic female in the community who spoke very little English.

What factors would you need to consider?

Example: Food, religion, clothing, gender care (male or female) interpreter, etc

Case study person centred approach1

Case Study - Person-Centred Approach

Suggested answers:

  • Increase your knowledge about her particular culture, religion etc.

  • Ask if she is happy to use an interpreter and make sure there is an appropriate match of ethnicity with interpreter if possible (and preferred by client)

  • Ask if she would prefer a female interpreter

  • Communicate using signs, visuals, gestures as appropriate

  • Ask if she prefers to work with a female worker

  • Inform her of prayer spaces available if any

Case study person centred approach2

Case Study - Person Centred Approach

  • Be aware that she may prefer to discuss decisions with her family first before giving a final answer

  • Halal food requirements if catering required

  • Socialising informally with males maybe seen as inappropriate

  • Enquire whether private space is needed if involved in activities (separate from males)

Reflective practice

Reflective Practice

What is Reflective Practice?

Contextual and situational enquiry

Practice skill that is anchored in theoretical, contextual and ethical understandings

Ability to conceptualise and analyse with the willingness to examine assumptions underpinning an individuals practice in order to improve it

Process- where judgement, discretion and intuitive understanding of the context and situations can be deconstructed and analysed

Allows reflection on these relationships “in action or practice”

Youtube video: Reflective Practice - feedback from peers and learners

Reflective practice1

Reflective Practice

  • Concerned with

    • Why?

    • Reasons for..

    • Consequences of what we do

    • Conscious attention

    • Self evaluation and continuous improvement

    • Focuses on personal experience of practitioner

      • Hunts out assumptions

      • Uncovers “Blind Spots”

      • Provides platform for critical analysis of our work practices

        Reflection Activity: given by your educator

Reflective practice2

Reflective Practice

  • Self: Journaling, critical reflection, supervision

  • Supervision: Seeking feedback, supervision notes

  • Peers: Seeking advice from appropriate people, open and evaluative feedback

  • Can you think of any other opportunities?



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Assertiveness - Tips for being assertive & saying 'No‘, online video, accessed 28 May, 2012.

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Building Stronger Communities through Stronger Community Organisations, Our, Policy Bank, West Melbourne, accessed 20 July, 2012, date site last updated not disclosed

Building Stronger Communities through Stronger Community Organisations, Our, Access & EquityPolicy, West Melbourne, accessed 13July, 2012, date site last updated not disclosed

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David Batstone: Unethical Behavior at Work?, online video, accessed 28 May, 2012.

Dept. of Communities, Child Services & Disability Services, 2012, Queensland Government, What is Child Abuse?, accessed 22 July, 2012,

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Maidment J & Egan R (eds) 2009 Practice skills in social work & welfare, 2ndedn., Allen & Unwin, Australia.

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Nick Manning , 2005, YAPA (Youth Action & Policy Association), Surry hills NSW, accessed 23 July 2012 NSW

Reflective Practice - feedback from peers and learners, online video, accessed 29 May, 2012.



The Meaning of Human Services, online video, accessed 30 May, 2012

This Could Be You: The Many Faces of Social Work, online video, accessed May 30, 2012.

The Universal Declaration of Human Rights. Welcome to the UN, it’s your world, 2012, New York, accessed 28 May, 2012.

Three Life Lessons for New Social Workers, online video, accessed May 31, 2012.

Vanessa Allen - Aboriginal Community Worker, online video, accessed 29 May,2012

Wales this Week - Social Services Care Proceedings , online video, accessed 31 May, 2012.

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