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Canadian orders in Salesforce

Canadian orders in Salesforce. Agenda. QAS verification JCS Products Product Filtering Shipping Rates and Eco Fee. QAS. When entering a Canadian address you must first select Canada from the dropdown in the QAS verification screen. The default will be US.

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Canadian orders in Salesforce

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  1. Canadian orders in Salesforce

  2. Agenda • QAS verification • JCS Products • Product Filtering • Shipping Rates and Eco Fee

  3. QAS • When entering a Canadian address you must first select Canada from the dropdown in the QAS verification screen. The default will be US. • If you do not choose Canada in QAS, the address will not verify.

  4. JCS Products • When entering the JCS Product within a Case, if it is a Canadian customer choose the JCS Product that ends with –CN (denotes a Canadian product)

  5. Product Filtering Within an Order • Product filtering is implemented within the order screen only • Products filtered by Country based on QAS verified address • If a Canadian ship to address is entered into the account, only Canadian products will be visible in the order product list • Same with a US ship to address

  6. Product filtering within an order

  7. Shipping Rates • Shipping rates are higher in Canada than in the US. • Rates vary based upon the province to which the order is shipping. • Canadian consumers have their choice of regular and expedited shipping.

  8. Eco Fee • British Columbia has implemented an eco fee, which applies to some (not all) products shipping to British Columbia. • Salesforce will auto-populate the eco fee, if applicable, into the order total. • To see if an Eco fee is applicable to a product , go to the JCS Products object, and hover over “External Attributes”

  9. Fraud • If a customer is concerned about an order they do not remember placing or there is a potential fraudulent order, we will still escalate that the same way we do for US consumers • Escalate necessary information via dtcrequest@jardencs.com

  10. Refund Requests • A new activity queue has been created called “Canada Refund Request.” • Agent will need to assign their Canadian refund requests to the correct Canadian refund queue (Canadian refund request- No Prduct), following our current refund request procedure.

  11. Questions?

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