Library User Studies. Hsin-liang Chen SLIS, Indiana University. Study library users for: Needs Assessment (Library collections and programs S621 AV Sources ) System evaluation (Do library info systems really serve users? S556 System Analysis and Design, S516 Human-Computer Interaction)
SLIS, Indiana University
Example: Chronicle of Higher Education
Texas A&M's Bottom-Line Ratings of Professors Find That Most Are Cost-Effective
Faculty members at Texas A&M University are, by and large, generating more money than they are costing the university, although some of the most prestigious professors would appear to be operating in the red, according to a controversial report prepared by the university system as a move toward greater accountability.
K-State Libraries (www.lib.k-state.edu) are looking for a Service Quality Librarian. This new position will be responsible for gaining insight into customer expectations and satisfaction through a variety of assessment measures. Actively engages customers and monitors customer service experience. Works across the Libraries to develop a culture where customer satisfaction and continuous improvement are the goals. Provides staff development and training to enhance the reputation of the K-State Libraries. Works closely with the office of Public Relations, Marketing and Communication. Works within the Library Planning and Assessment Office, reporting to the director.
Collaborates with other units to assess customer experiences through ethnographic and other qualitative and quantitative methodologies
Experiments with new ideas and techniques to assess and improve quality customer service
Conducts user surveys, focus groups, and environmental scanning and share results to improve customer experiences
Assesses student learning outcomes in conjunction with university-wide and library initiatives
Builds and maintains a body of knowledge on customer preferences and behaviors
Coordinates Libraries’ participation in national service quality and student learning assessments
Keeps current with trends, issues, and best practices in assessment methods
Works on the Library Help Desk
C&RL News, June 2009Vol. 70, No. 6
The Indiana University Kokomo Library invites applications for a full time, tenure-track, 12-month, Digital User Experience Librarian position at the assistant or associate librarian rank beginning as soon as position is filled. Information about the Library and its collections, services, and facilities can be found at http://www.indiana.edu/~kowcms/academics/library/. The Digital User Experience Librarian will take a leadership role in the continued development of the electronic resources collection and the Library’s Web presence in order to provide support for the teaching, learning, and research needs of our users. This work will include acquiring and providing access to electronic resources, and incorporating appropriate Web-based tools to support our users’ information to knowledge experience. The position also includes some reference desk work.
My research areas: knowledge