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Clinical Research Center Optimization Initiative

Clinical Research Center Optimization Initiative. New Scheduling Process and Tool June 6, 2014. Agenda. Lana Howard CRC Nurse Manager Overview of CRC Optimization Process & New Scheduling Process Jennifer Adams VICTR Administration New Scheduling Tool Questions.

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Clinical Research Center Optimization Initiative

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  1. Clinical Research Center Optimization Initiative New Scheduling Process and Tool June 6, 2014

  2. Agenda Lana HowardCRC Nurse Manager Overview of CRC Optimization Process & New Scheduling Process Jennifer AdamsVICTR Administration New Scheduling Tool Questions

  3. Institutional financial pressure CTSA NGA reduction NCRR to NCATS RFA changes (different functions) Program income requirement Space changes 3 CRC Town Hall_042814 CTRC expansion to Community

  4. CRC Pre-Visit Workflow Activities Snapshot Pre-Visit Activities 1) Patient visit specific order set reflects approved Finance Billing Plan; 2) Complete StarPanel Research Reg. Form Orders should reflect approved Finance Billing Plan EPIC Check-In by CRC Med. Rec. - w/EPIC labels Approved Finance Billing Plan

  5. CRC Town Hall_042814 18

  6. Enhanced CRC Schedule Request System • What’s New? 1) 3 business days for inpt and outpt schedule request; 2) Study Visit request matches time point in approved billing intention; 3) Orders can be uploaded; 4) CRC will create a MRN for users, if needed, via the enhanced scheduler system • Why? To streamline data sources into one system; Ensure resources and staffing availability; billing compliance • Value? 1) Improves CRC daily resource planning which ultimately improves service to PI’s/research staff; 2) Improves charge reconciliation post visit 7

  7. CRC Staff will Register Outpatients in EPIC • What’s New? 1) EPIC patient registration for every outpatient visit using CRC space and/or personnel; 2) Outpatient Red Cards will be replaced with EPIC labels. • Why? 1) Elimination of outdated outpatient paper processes; 2) Improve proper identification of billing accounts and routing of charges. • Value? Improved charge capture and billing compliance 8

  8. CRC Access Center Team Members • CRC Nurse Manager & Assistant Manager • Lana Howard, Deloris Lee • CRC Nurses • Shelia Beavers, Lamar Bowman, Samantha Saalwaechter, and Crystal Rice • CRC Scheduling & Check-In Staff • Carol Sisco, Annette Lantz, Connie Dotye, Shela Williams • CRC Technical Staff • JoAnn Gottlieb, Regina Tyree • VICTR Operations • Terri Edwards • VICTR/SRC Administrative Staff • Jennifer Adams, Stacy West

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