EST SHW support and referrals. Ian Cuthbert Energy Saving Trust. October 2010. Energy Saving Trust. We are the UK’s leading impartial organisation helping people save energy and reduce carbon emissions.
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Ian CuthbertEnergy Saving Trust
We are the UK’s leading impartial organisation helping people save energy and reduce carbon emissions.
We’ve saved £1.5 billion on people’s fuel bills and 140 million tonnes (lifetime savings) of CO2 since 1994.
Providing quality assurance for goods and services
Expert insight and knowledge about energy saving
Helping local authorities and communities to save energy
Supporting consumers to take action
On average 3,000 enquiries/month. 450/month SHWSlight downward trend since introduction of FITs
We recommend customer uses MCS certified products (inc. solar key mark) and installers.
A full list of installers is available at www.microgenerationcertification.org
We recommend customers get at least 3 quotes.
We pass customer contact details to installer along with a pre-visit survey/questionnaire.
Customer is contacted by installer within 10 working days on receipt installer receiving referral.
Installer asked for referral status once a month (in progress, cancelled ,installed).
Customer called back after 3 months for satisfaction survey.
Number of occupants
Main fuel type
Hot water tank
Hot water tank jacket
Current energy supplier
Currently 22 SHW installers signed up with six having receiving direct referrals