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Cognos Government Performance Management

Cognos Government Performance Management. Yiannis Lekos – SCICOM S.A. Cognos CPM Senior Consultant. Business Intelligence in the Public Sector – June 2008. Cognos: The World Leader in BI & PM Solutions. Acquired by IBM in Jan 2008 Global coverage 23,000+ customers in 135+ countries

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Cognos Government Performance Management

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  1. Cognos Government Performance Management Yiannis Lekos – SCICOM S.A. Cognos CPM Senior Consultant Business Intelligence in the Public Sector – June 2008

  2. Cognos: The World Leader in BI & PM Solutions • Acquired by IBM in Jan 2008 • Global coverage • 23,000+ customers in 135+ countries • 80% of Fortune 1000; target Global 3500 • Strong channel network: 3,000+ channel partners • Cognos employees – a competitive advantage • 3,300+ employees • 940+ strong R&D team • 2,000+ customer-facing field force • Direct sales 70% - Channel sales 30%

  3. SCICOM & COGNOS • 25 years of successful presence in the Greek Information Technology Market as a Cognos Partner • A Cognos Platinum Reseller Partner for Greece & Cyprus (‘Top Resellers 2005, 2006 και 2007’) • Strongly recognized in the CPM market • 200+ clients / 4,000+ users

  4. BI & Performance Management clients in Greece & Cyprus - Greek Firms MORGAN YZATIS

  5. BI & Performance Management clients in Greece & Cyprus - Multinational Firms

  6. MAJOR THEMES IN GLOBAL GOVERNMENT • Citizen-centric • Joined Up • Results-based

  7. GLOBAL MOMENTUM FOR RESULTS-BASED GOVERNMENT • Canada: Management Accountability Framework; Financial Administration Act (FAA) • United States: Government Performance and Results Act (GPRA) • France:Loi Organique relative aux Lois de Finances (LOLF) = “"Organic law relating to the Finance Laws" • U.K.: Resource Accounts

  8. Sarbanes-Oxley (SOX) 302: Financial Certification 404: Internal control certification 409: Timely disclosure . . .: 66 sections of compliance Government Accountability Enforcing more accountable government: More timely information Effective controls Rigorous oversight of performance Compliance through training and tools Highethical standards ACCOUNTABILITY: SIMILARITIES IN PRIVATE & PUBLIC SECTORS

  9. CHALLENGES OF GOVERNMENT • Demonstration of good governance • Intense public scrutiny • Demands for accountability • Continuous budget pressure • Must show continuous improvement . . . with less resources

  10. LOTS OF DATA, LITTLE DECISION-READY INFORMATION • Reporting is cumbersome and static; typically paper-based with many versions of the truth • Manually intensive analysis processes; ad hoc analysis is rarely supported • Mainly manual processes for information gathering and collation • Data are hidden away in departments, databases, applications, geographies; impossible to coordinate • Data latency, accuracy, completeness issues

  11. SOLUTION REQUIREMENTS • Improve visibility into business processes from aggregate to detail • Monitor, measure, and track performance against strategic objectives and benchmarks • Make performance information broadly or narrowly accessible, and securely via the Web • Simply satisfy mandatory reporting requirements

  12. ORGANIZATIONAL REQUIREMENTS • Provide foundation for data-driven decision making • Provide users with tools and information access to make better decisions • Improve collaboration to monitor and manage readiness • Technology must be easy to use for multiple stakeholders • Fast time to benefit

  13. How are We Doing? What Should We be Doing? Why? GOVERNMENT PERFORMANCE MANAGEMENT

  14. THREE QUESTIONS THAT ADVANCE PERFORMANCE IN GOVERNMENT Implement program to upgrade skills of teachers; recruit more seasoned teachers into district Students in grade 3 in School Board 2 are trailing Federal goals Analysis revealsteacher qualifications lag in key areas compared with other similar districts Student Performance Percentage of eligible families served is below target Analysis reveals low application volumes in Region 2 Re-allocate funds toward targeted outreach program to advise of eligibility Program Performance

  15. SINGLE DEFINITION OF THE TRUTH Single Platform for Decision Making

  16. OPERATIONAL SYSTEMS SUPPLY CHAIN OPERATIONS FINANCIALSYSTEMS PERSONNEL SUPPLIERS DATA SILOS ARE EVERYWHERE; REPORTING IS TYPICALLY BY SUBJECT AREA

  17. OPERATIONAL SYSTEMS SUPPLY CHAIN OPERATIONS FINANCIALSYSTEMS PERSONNEL SUPPLIERS SYNCHRONIZING DATA PROVIDES CONSISTENT ENTERPRISE-WIDE VIEW

  18. BUSINESS BENEFITS OF COGNOS PERFORMANCE MANAGEMENT SYSTEM • Speak with one consistent voice across the organization • Greatly reduce time and effort to produce critical information • Make better and faster decisions that improve performance and outcomes

  19. COGNOS GPM IN ACTION • Social Services – fraud detection, case management • Tax / Revenue – risk management • Education – student performance • Healthcare – patient wait times

  20. COGNOS GPM IN ACTION • Public Safety – crime analysis, responsiveness • Procurement – supplier management • Human Capital Management – workforce analytics, aging workforce • E-Government

  21. Human Resources Skills and Development Canada Social Development Canada Centers for Medicare and Medicaid Services (U.S.) U.S. Army, Navy, Air Force and Marine Corps State of Ohio (U.S.) New York Police Department Australian Tax Office Penn State University (U.S.) State Police of Lower Saxony (Germany) Department of Homeland Security (U.S.) London Fire and Emergency Planning Authority (U.K.) Department of Finance and Administration (Australia) Massachusetts Department of Education (U.S.) Alberta Children’s Trust (Canada) South Tyneside Healthcare Trust (U.K.) Region Västra Götaland (Sweden) Direction Generale des Impots (France) SAMPLE COGNOS GOVERNMENT CUSTOMERS AROUND THE WORLD

  22. Indicative Customer Case Studies

  23. Central Umbrella Body for Social Security Organizations - FRANCE • Benefits: • Architecture that is more easily managed & more flexible • Optimization of the organization’s services & performance • Fewer demands in terms of development and maintenance • Information Needs: • To restructure its IT architecture & simplify control • To respond to new requirements • To optimize management of business processes • Solutions:Cognos Reporting, Analysis, Scorecarding • Platforms: IBM AIX, Oracle • Users: 2.000 +

  24. Central Umbrella Body for Social Security Organizations - FRANCE ‘Cognos Applications are characterized by ease of implementation and quick user acceptance. These are two essential criteria for the success of our decision-support project and, therefore,for our goal of extending analysis to new areas, including Performance Management and the Optimization of the service we provide to our clients. ’ Pierre Bisson, IT Director, within the ACOSS/URSSAF Organization

  25. Information Needs: • Real-time & trending information on key expense drivers-labor & supply • More timely & flexible budgeting • Elimination of spreadsheets • Decreased manual intervention for data analysis • Solutions:Cognos Reporting & Analysis • Platforms: • AS400 • SQL Server • Windows 2000 • Financial data repository • GL, supply chain, billing patient information system • Users: 150

  26. Benefits: • Access to a comprehensive view of process & system information • Flexible & real-time budgeting, spending projection, and trending • Real-time labor expense reconciliation • Elimination of duplicate payments and missed charges • Daily cash balancing • Streamlined reporting

  27. ‘With the financial data repository and Cognos, staff can use real-time wage information based on actual clocked hours against actual month and actual volume. Accrual is no longer necessary for analysis ’ Kevin Murphy, Chief Financial Officer, Middletown Regional Hospital

  28. Benefits: • Administration, faculty instructors, and clerical staff haveInstant access to information as required – processes that in many cases used to take days to complete • Solution to Student registration mix-ups • Exact postcode analysis & can target the catchment areas for future students • Estate management • Information Needs: • More & more demands for statistical information from various government bodies, all demanding different data at different times • Problems of tracking students throughout their careers: which course were dropped, which where taken up, and whether students missed exams for medical reasons • Solutions:Cognos Reporting & Analysis • Users: 200

  29. ‘We’ve definitely received return on our investment in Cognos Technology. The administration is run much more efficiently now that staff can concentrate on their actual jobs’ Robert Roulston, Head of Administrative Support, Queens University Belfast

  30. Information Needs: • A common enterprise IT environment with a Web-based portal and an enterprise shared data environment • Fast financial information for management, outside agencies, and troops • Flexible reporting & analysis that can adapt quickly to changing requirements • Solutions:Cognos Reporting & Analysis • Platforms: • Homegrown mainframe accounting system • Oracle 9i • Other proprietary & transactional systems • Users: 3.600 +

  31. Benefits: • A BI platform that touches all disparate data sources to provide a single version of the truth • Information in minutes rather than days • Reports and insight on areas never before possible • Cost savings in processing power, lower resource requirements, and less reliance on paper • Web-based system that delivers information across the globe

  32. ‘The Marine Corps will always do what’s best for our people on the front lines. Today, tomorrow, and into the future, we are taking Cognos with us into battle. ’ Jarret S. Kuhfahl, Financial Systems Developer, The US Marine Corps

  33. Benefits: • Keeping a tight rein of performance • The scorecarding solution combines labor market targets, processing objectives and customer objectives into a high level view • Control of funding budget • Optimization of the use of resources • Monitor career paths • AMS Needs: • Tight controls, optimized use of resources, data to support management decisions • Transparent & flexible information system, with impressive results • Solutions:Cognos Reporting, Analysis, Scorecarding • Project: 500 data cubes, 4.000 potential web users

  34. ‘Now that we have our data together in one place, we’re able to better serve our customers by helping them find gainful employment ’ Herbet Bohm, Member of AMS Board

  35. ‘The fact that we could deploy this solution across the Web from one central location sold it to us. The change has been dramatic. Now we can analyze 3 years worth of data and start to identify trends. ’ Phil Freestone, Business Systems Analyst, London Fire & Emergency Planning Authority

  36. Atlanta Rolled Out Cognos Analysis S/W ‘With Cognos we are able to look at things like the cost per acre to maintain a park, the cost per work order for field-level operations and the average manpower & materials costs to repair a traffic light or surface a mile of a city street. ’ Chuck Meadows, Chief of Budget & Fiscal Policy, City of Atlanta $ 2.1 M-plus project for monitoring performance of all departments • Cognos 8 BI • ~1.000 users

  37. References in Finance & Taxation Departments Swedish Tax Office Solutions: Cognos Business Intelligence 16.000 users, Central Government Solutions: Cognos Business Intelligence Dutch Taxation Office Solutions: Cognos Planning, BI, Scorecarding 1.500 cubes 20.000 users Solutions: Cognos Business Intelligence 3.000 users

  38. Thank You foryour attention

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