Viking’s Grub

1. Viking’s Grub The Maples

2. About Our Store • Quality Foods and Beverages • Commons Corner • Value Menu

3. What is North Park Secondary School? • 1978 • Alumni • Mr. Pat Gaele • Commons Corner • Charity events

4. Target • Staff and students • Younger grades • Senior students

5. Needs and Wants • Quality education • More $$$$ • Nutrition

8. Competition • Cafeteria • Little Caesar’s • Pizzaville • Local plazas • Tim Hortons

9. Goals • Expand • Cover Peel Region • Every student and staff • Favoured • Popularity

10. Organizational Structure CEO (Mr. Geale) Director of Business Development Monique Gill Director of Operations Joti Mann Director of Human Resources Margi Patel Director of Marketing Allana Persaud Finance Director Harleen Saini Employee Employee Employee

11. Ownership Structure • Partnership • Franchise • profit

12. Leadership and Motivational Approach • Strict • Internal motivation • Change in leadership style • Democratic • External motivation

13. Marketing Plan Director of Marketing: Allana Persaud

14. Product • Varity of goods • Food products • Cafe style food • Treats

23. Promotion • Advertising • Morning announcement • Sales promotion • Rewardcards • PersonalSelling

26. Price

30. Place • Producer • Retailer • Retailer • consumer Producer Retailer Retailer (Us) Consumer

31. Human Resources Plan Director of Human Resources: Margi Patel Director of Operations: Jyoti Mann

32. Recruiting Quality Employees • Poster • Employment websites • Application • Resume • Success profile • Interview

37. Interview Questions • What qualities do you have that would help you excel in this position? • Why are you applying for this job? • Why should we hire you? • What experience do you have, that could help you in this position? • What is you current education?

38. Interview Question Cont. • Have you completed any other credits out of school? • What skills do you have that will help you with customer service? • Where did you find out about this job? • What do you think your greatest strengths and weaknesses are? • What do you know about Viking’s Grub?

40. Training • Facility • Machinery • Hygenic • Cash register • Customer service

41. Evaluations • Every month • Point system • Rewarded • Christmas bonus

42. Monthly Evaluations

43. Departures • Graduation • Week notice • Exit interview

44. Exit Interview for Departure • Why do you intend on leaving this occupation? • What position were you occupying? • Does your departure have anything to do with a work environment issue? • Were you disrespected or mistreated while working for Viking’s Grub? • Is it a personal issue that has caused you to leave?

45. Exit Interview for Departure Contd. • How could we as a company improve conditions that you have left for? • Would you re-consider leaving this position if we made the following changes? • Would you recommend this job to friends or family? • What were the best/worst parts of your job? • Do you think that we provided less training than needed to be successful at your position?

46. Graduation Interview • In your experience at Viking’s Grub, what would you say helped you the most for your future career? • What recommendation would you make for further efficiency at Viking’s Grub? • Was the orientation and training provided enough to help you succeed at your job? • What was the biggest challenge that you continually face while working at Viking’s Grub? • Did the schedule provide enough time for personal needs as well as work?

47. Dimissals • Interview • 3 strike

48. Exit Interview for Dissmissals • Do you understand why you are being let go? • Is there something that Viking’s Grub could’ve done in order to prevent this incident from happening? • Do any of these incidents involve other employees? Were they the cause of your behaviour? • What were the best parts of your job? • What were the worst parts of your job?

49. Challenges to the Business • Clean Commons Corner • Stealing • Over demand

50. Reaction of Competitors • Reward programs • Reduction in price • Monthly promotions