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The Coach House Restaurant / Bar

The Coach House Restaurant / Bar. Cuong Le MSIT 573 IT Upgrade Project. Background of the Coach House. Oldest restaurant located in Scottsdale, Arizona a quality small-sized restaurant/bar An excellent place for food A great place for socializing or relaxing. Problems Statements.

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The Coach House Restaurant / Bar

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  1. The Coach House Restaurant / Bar Cuong Le MSIT 573 IT Upgrade Project

  2. Background of the Coach House • Oldest restaurant located in Scottsdale, Arizona • a quality small-sized restaurant/bar • An excellent place for food • A great place for socializing or relaxing

  3. Problems Statements • to maintain and to bring the restaurant to a new business level • to increase its profits • Ordering process is still heavily depended on human factors • Unwanted loss due to theft • Restaurant is not a place for relaxing after a day of hard work.

  4. Project Objectives & Scopes • Strategic goals of the Coach House are to guarantee its continuing growth and to increase profitability • A Computerized Ordering System • Security Cameras • Table-to-table Wireless Messaging along with game playing capability • Computer system and monitor at each table

  5. Cost/Benefits Analysis (1) • Increase customer satisfaction  an increase of $60,000/year • Internal cost reduction  6 employees or $78,000/year • Advertisement revenue  $36,000/year

  6. Cost/Benefits Analysis (2) • Computerized ordering system  $20,000 • Security Cameras  $2,000 • Cost of installing monitors  $36,000 • Labor cost: 3 weeks  $8,840 • Cost of maintenance  $4,200/year

  7. Cost/Benefits Analysis (3) • NPV is $393,816 • ROI is 400%  This is a very promising IT project and is worthy to implement

  8. Projected Timelines • Project is to be completed in 3 weeks • Research and ordering can be done on the day time. • Implemented in 4 phases: • Wireless network • Computerized ordering system • Security cameras & Monitor installation • Integration testing and system release

  9. PROJECT TIMELINE MAJOR MILESTONES (DATE) Start Date 07/18/2005 Project Start 07/18/05 Finish Date 08/07/2005 Construction of Wireless network 07/29/05 Duration in Days 3 weeks Completion of Computerized Ordering System 08/02/05 Total Work Hours 213 hours Completion of Terminals & Monitors & Security Cameras 08/05/05 Number of tasks 41 tasks Closing Celebration 08/07/05 ProjectWork Breakdown Structure

  10. Risk Analysis • Lack of interest from employees and customers • Users’ input • Help them realize the potential benefits • Use of no fancy technology Technical risks are minimal • Main business risk: investing lots of effort without realizing potential benefits.

  11. Project Implementation • Project will be implemented in using a parallel methodology • All phases of this project will be assigned to the project team led by project managers • Thorough testing at each phase and a final integration test • New system is scheduled to release.

  12. Questions ????

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