Process and Product Quality AssurancePPQA

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2. Outline. PPQA IntroductionPPQA PurposeRelated Process AreasContext of PPQASpecific Practices by GoalsSpecific and Generic GoalsPPQA Process Knack for running PPQAQuality Audit WorkshopPPQA Simulation. 3. Outline. PPQA IntroductionPPQA PurposeRelated Process AreasContext of PPQASpeci

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Process and Product Quality AssurancePPQA

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1. 1 Process and Product Quality Assurance(PPQA) From:CMMI-SE/SW/IPPD,V1.1 Laboratory:Software Engineering Reporter:Yun-Chen Chan Date:2005/03/24

2. 2 Outline PPQA Introduction PPQA Purpose Related Process Areas Context of PPQA Specific Practices by Goals Specific and Generic Goals PPQA Process Knack for running PPQA Quality Audit Workshop PPQA Simulation

3. 3 Outline PPQA Introduction PPQA Purpose Related Process Areas Context of PPQA Specific Practices by Goals Specific and Generic Goals PPQA Process Knack for running PPQA Quality Audit Workshop PPQA Simulation

4. 4 PPQA Introduction Purpose To provide staff and management with objective insight into the processes and associated work products: High-quality products and services Eliminate rework and project churn Identify noncompliance issues Identify quality trends .insight:?? .Eliminate:?? .churn:?? .noncompliance:??? .trend:??.insight:?? .Eliminate:?? .churn:?? .noncompliance:??? .trend:??

5. 5 Related Process Areas

6. 6 Context of PPQA .Context:????;??.Context:????;??

7. 7 Specific Practices by Goal-SG1 SG1 Objectively Evaluate Processes and Work Products: Adherence of the performed process and associated work products and services to applicable process descriptions, standards, and procedures if objectively evaluated.

8. 8 Specific Practices 1.11 Objectively Evaluate Processes Objectively evaluate the designated performed processes against the applicable process descriptions, standards, and procedures. Sub-pracitices Promote an environment (created as part of project management) that encourages employee participation in identifying and reporting quality issues Establish and maintain clearly stated criteria for the evaluations Use the stated criteria to evaluate performed processes for adherence to process descriptions, standards, and procedures Identify each noncompliance found during the evaluation Identify lessons learned that could improve processes for future products and services

9. 9 Specific Practices 1.12 Typical work products Evaluation reports Noncompliance reports Corrective actions

10. 10 Specific Practices 1.21 Objectively Evaluate Work Products and Services Objectively evaluate the designated performed work products and services against the applicable process descriptions, standards, and procedures. Sub-pracitices Select work products to be evaluated, based on documented sampling criteria if sampling is used Establish and maintain clearly stated criteria for the evaluations of work products Use the stated criteria during the evaluations of work products Evaluate work products before they are delivered to the customer Evaluate work products at selected milestones in their development

11. 11 Specific Practices 1.22 Identify each case of noncompliance found during the evaluations Identify lessons learned that could improve processes for future products and services

12. 12 Specific Practices by Goal-SG2 SG2 Provide Objective Insight: Noncompliance issues are objectively tracked and communicated, and resolution is encured

13. 13 Specific Practices 2.11 Communicate and Ensure Resolution of Noncompliance Issues noncompliance issues with the staff and managers Sub-Practies Resolve each noncompliance with the appropriate members of the staff where possible Document noncompliance issues when they cannot be resolved within the project Escalate noncompliance issues that cannot be resolved within the project to the appropriate level of management designated to receive and act on noncompliance and addressed Analyze the noncompliance issues to see if there are any quality trends that can be identified and addressed Ensure that relevant stake holders are aware of the results of evaluations and the quality trends in a timely manner

14. 14 Specific Practices 2.12 Periodically review open noncompliance issues and trends with the manager designated to receive and act on noncompliance issues Track noncompliance issues to resolution

15. 15 Specific Practices 2.13 Typical work products Corrective action reports Evaluation reports Quality trends

16. 16 Specific Practices 2.21 Establish Records Establish and maintain records of the quality assurance activities Sub-Practies Record process and product quality assurance activities in sufficient detail such that status and results are known Revise the status and history of the quality assurance activities as necessary

17. 17 Specific Practices 2.22 Typical work products Evaluation logs Quality assurance reports Status reports of corrective actions Reports of quality trends

18. 18 Generic Practices with Special Significance to PPQA GP2.2: Establish and maintain the plan for performing the validation process GP2.3: Provide adequate resources for performing the validation process, developing the work products, and providing the services of the process GP2.4: Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process and product quality assurance process GP2.10: Objectively evaluate adherence of the process and product quality assurance process against its process description, standards, and procedures, and address noncompliance

19. 19 The Structure of PPQA Process

20. 20 Knack for running PPQA Case Study : Project Plan milestone Review Actors PM PPQA CM Responsibility PM: Creating a PPQA plan PPQA: Directing the Project plan execution CM: Manage the PPQA result into CM process Output PPQA Plan Tracing Plan

21. 21 Outline PPQA Introduction PPQA Purpose Related Process Areas Context of PPQA Specific Practices by Goals Specific and Generic Goals PPQA Process Knack for running PPQA Quality Audit Workshop PPQA Simulation

22. 22

23. 23 ????????

24. 24 ????,?????detail ???????,?????detail ???

25. 25

26. 26

27. 27 Thorough ????????????????? ?????,??????????,?????? Provocation ??Thorough ????????????????? ?????,??????????,?????? Provocation ??

28. 28

29. 29 Impartial ???? Superiority ?? Do not tell them the answer when you rephrase the question. Do not give solution, just find the Non-comformance (NC) Impartial ???? Superiority ?? Do not tell them the answer when you rephrase the question. Do not give solution, just find the Non-comformance (NC)

30. 30 Dont argue with them, just NC! Take side: ????Dont argue with them, just NC! Take side: ????

31. 31 Example: Section 6 is missing (???? project planning ???) Constrructive ?????????? (explanntion) Example: Section 6 is missing (???? project planning ???) Constrructive ?????????? (explanntion)

32. 32 Report ???????review ?????Report ???????review ?????

33. 33

34. 34

35. 35 Policy ??????,???? ???? NCPolicy ??????,???? ???? NC

36. 36 ?????????? categories?????????? categories

37. 37

38. 38 ???? ? ????????,or ?????????? ? ????????,or ??????

39. 39

40. 40 Status of quality system Quality of audit report ? very important, is it constructive? Influence ? ??????(?????? auditor ???) Is our QMS effective?Status of quality system Quality of audit report ? very important, is it constructive? Influence ? ??????(?????? auditor ???) Is our QMS effective?

41. 41

42. 42

43. 43 Outline PPQA Introduction PPQA Purpose Related Process Areas Context of PPQA Specific Practices by Goals Specific and Generic Goals PPQA Process Knack for running PPQA Quality Audit Workshop PPQA Simulation

44. 44 PPQA Simulation Case Study : Project Plan milestone Review Actors PM PPQA CM Responsibility PM: explain project plan process PPQA: Directing the Project plan auditing CM: Manage the PPQA result into CM process Output Audit Report

45. 45 Q&A Thank you very much.

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