2 1 1 disaster data management system airs conference new orleans 2 nd session
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2-1-1 Disaster Data Management System AIRS Conference – New Orleans 2 nd Session. May 23, 2012. AIRS Standards and Disaster Preparedness Status and Experience. Standard 17: Emergency Operations and Business Contingency Plan

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2 1 1 disaster data management system airs conference new orleans 2 nd session

2-1-1 Disaster Data Management SystemAIRS Conference – New Orleans2nd Session

May 23, 2012


Airs standards and disaster preparedness status and experience

AIRS Standards and Disaster Preparedness Status and Experience

Standard 17: Emergency Operations and Business Contingency Plan

Standard 18: Formal Relationships with Government and Private Sector Emergency Operations and Relief Agencies

Standard 19: Disaster Resources

Standard 20: Disaster-Related I&R Service Delivery

Standard 21: Disaster-Related Inquirer Data Collection/Reports

Standard 22: Disaster-Related Technology Requirements

Standard 23: Disaster Training and Exercise

August 30, 2014


What is the primary purpose of 2 1 1 ddms

What is the primary purpose of 2-1-1 DDMS?

  • Nation-wide access to 2-1-1 disaster data as close to real-time as possible (operational)

2-1-1 Disaster Data Management System


What is the primary purpose of 2 1 1 ddms1

What is the primary purpose of 2-1-1 DDMS?

  • 24/7/365 readiness of the 2-1-1 network for disaster response (operational)

2-1-1 Disaster Data Management System


What is the primary purpose of 2 1 1 ddms2

What is the primary purpose of 2-1-1 DDMS?

  • Development of standardized caller & resource data elements (support)

2-1-1 Disaster Data Management System


What is the primary purpose of 2 1 1 ddms3

What is the primary purpose of 2-1-1 DDMS?

  • Development of disaster management protocols for the 2-1-1 network (support)

2-1-1 Disaster Data Management System


What is the primary purpose of 2 1 1 ddms4

What is the primary purpose of 2-1-1 DDMS?

  • Formal integration of the 2-1-1 network in all phases of disasters with appropriate external partners (support)

2-1-1 Disaster Data Management System


2 1 1 ddms main components

2-1-1 DDMS – Main Components

  • Suite of Data Management Tools

    • Data Commons

    • Data Exchange

    • Data Dashboard

  • Extension Warm Centers

  • Nationwide Coordination

  • Main features and functionality provided by 2-1-1 DDMS


    Current capabilities

    Current Capabilities

    All the I&R software systems have some basic capability to produce reports.

    Current State


    2 1 1 disaster data management system airs conference new orleans 2 nd session

    Future Capabilities

    With 2-1-1 DDMS participating 2-1-1s are able to provide closer to real-time access to data for external partners, allow for dynamic, ad-hoc queries as well as ensure a more consistent presentation.

    Future Capabilities


    2 1 1 disaster data management system airs conference new orleans 2 nd session

    2-1-1 DDMS

    Additionally, with 2-1-1 DDMS, designated 2-1-1 Extension (Warm) Sites would be able to seamlessly support the 2-1-1 network while preserving all the benefits of real-time access, dynamic and consistent reporting.

    Future Capabilities


    2 1 1 ddms extension warm center

    2-1-1 DDMS Extension Warm Center

    An estimated between 6 to 12 Extension Warm Centers would be needed to provide:

    • 24/7/365 stand-by readiness to handle call surges, 2-1-1 service blackouts, and other potential scenarios that require an immediate increase in call handling and/or resource database management capacity.

      Criteria for the selection of Extension Warm Centers will be more stringent and demanding as well as tightly linked to deployment coordination requirements.

    August 30, 2014


    2 1 1 disaster preparedness status and experience

    2-1-1 Disaster Preparedness Status and Experience

    • Discussion:

    • Stages of disaster (prepare, response, relief, recovery, mitigation)

    • Formal vs informal role

    • Compensation

    Related Standards

    Standard 17: Emergency Operations and Business Contingency Plan

    Standard 22: Disaster-Related Technology Requirements

    Standard 23: Disaster Training and Exercise

    August 30, 2014


    2 1 1 disaster preparedness status and experience exercise 1

    2-1-1 Disaster Preparedness Status and Experience(EXERCISE 1)

    • Discuss with each other one or two aspects of your disaster preparedness and/or experience that you feel went very well or that you would like to improve:

    • How would you want a future 2-1-1 DDMS to support or enhance you in the area you identified?

    • Remember to identify the disaster phase (i.e., preparedness, response, relief, recovery, mitigation)

    August 30, 2014


    Key relationships

    Key Relationships

    • Discussion:

    • With other 2-1-1s

    • With external groups/entities

    Related Standards

    Standard 18: Formal Relationships with Government and Private Sector Emergency Operations and Relief Agencies

    Standard 20: Disaster-Related I&R Service Delivery

    August 30, 2014


    Key relationships exercise 2

    Key Relationships(EXERCISE 2)

    Discuss with each other one or two aspects of your relationships with key partners in disasters.

    • How would you envision a future 2-1-1 DDMS facilitating or supporting these relationships?

    • Remember to identify the disaster phase (i.e., preparedness, response, relief, recovery, mitigation)

    August 30, 2014


    Data management and reporting

    Data Management and Reporting

    • Discussion:

    • Caller Data:

    • Collection

    • Storage

    • Use/reports

    • Resource Data:

    • Disaster taxonomy

    • Pop-up Disaster resources

    Related Standards

    Standard 19: Disaster Resources

    Standard 21: Disaster-Related Inquirer Data Collection/Reports

    August 30, 2014


    Data management and reporting exercise 3

    Data Management and Reporting(EXERCISE 3)

    Discuss with each other your call documentation experience in disasters and how you used the data gathered.

    • How would you envision a future 2-1-1 DDMS helping with data management and reporting?

    • Remember to identify the disaster phase (i.e., preparedness, response, relief, recovery, mitigation)

    August 30, 2014


    For more information

    For more information:

    • AIRS Style Guide

      • www.211us.org/documents/AIRS_StyleGuide.pdf

  • Resource Data schema

    • www.211us.org/documents/ResourceData.pdf

  • Caller Data Schema

    • www.211us.org/documents/CallerData.pdf

    • Executive Summary

      • www.211us.org/documents/ExecSumDDMS.pdf

  • Concept of Operations

    • www.211us.org/documents/DDMS.pdf

  • AIRS XSD

    • www.airs.org/i4a/pages/index.cfm?pageid=3363

  • Resources


    Thank you

    Thank you


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