AGENDA

1. AGENDA • THE CONCEPT OF CULTURAL DIVERSITY • Culture Definitions • Characteristics of Culture • Cultural Competence • Steps to Achieving Cultural Competence • IDENTIFYING CULTURAL VALUES AND BELIEFS • Origin of Values and Beliefs • Exploring Our Values and Beliefs • The Cycle of Prejudice and Oppression • Suggestions for Maintaining Objectivity and Productivity The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

2. CROSS CULTURAL COMMUNICATION • The Four Minute Sell • Communication Tendencies • The Cultural-Context Inventory • General Principles of Effective Cross Cultural Communication • Some Cultural and Communicative Tendencies of Four American Subgroups • TAKING ACTION • Ally Behavior • Cultural Diversity Continuum • Increasing Cultural Competence in Services • Next Steps The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

3. Competencies and Learning Objectives The Competency: The Child Welfare professional understands the concept of cultural competence; knows how one's own culture affects behavior and values; and knows how cultural and ethnic differences may affect the delivery of Child Welfare service The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

4. Learning Objectives: Participants will be able to: • Define the primary and secondary dimensions of culture, cultural diversity and cultural competence; • Identify characteristics of culture. • Identify their own cultural values, how these values contrast with cultural values of others, and the impact cultural values have on one's attitudes and behaviors; • Recognize the various aspects of cross cultural communication; • Develop techniques to increase cultural awareness. The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

5. Culture is... the framework that guides and bounds life practices; not a rigidly prescribed set of behaviors or characteristics, but rather the framework through which actions are filtered or checked as individuals go about their daily life. The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

6. Definition of Culture Culture represents the vast structure of behaviors, ideas, attitudes, values, habits, beliefs, customs, language, rituals, ceremonies and practices "peculiar" to a particular group of people, and it provides them with: (1) a general design for living and (2) patterns for interpretingreality. Culture determines how we see the world and the way we see the world is reflected in our behavior. Wade Nobles The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

7. Work Background Income Education Age Sexual/ Affectional Orientation Race Parental Status Marital Status Physical Abilities/ Qualities Ethnicity Gender Military Experience Geographic Location Religious Beliefs Primary and Secondary Dimensions of Diversity The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

8. Definition of Acculturation “Cultural modification of an individual, group, or people by adapting to or borrowing traits from another culture; also: a merging of cultures as a result of prolonged contact.” Merriam Webster’s Dictionary The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

9. Acculturative Attitude Styles Value in maintaining cultural identity? Value in maintaining relationships with host group? The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

10. CHARACTERISTICS OF CULTURE • Every human being has a culture. • Culture is learned. It is not innate or biological. • Culture is dynamic. It changes over time. • A large component of culture is below the level of conscious expression. • People can belong to many different subcultures. • Culture gives us a range of permissible behavior patterns The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

11. Culture determines the way we think, feel, act, perceive the world, respond to situations, etc. Therefore, culture consists of values, beliefs, and rules of conduct. • A society's institutions reflect the culture and its underlying beliefs and values. • Culture is a "group" phenomenon. It must be shared. Culture reflects tradition, having been passed from one generation to another. • Our culture determines how we respond to problems and daily interactions with others, etc. • Cultures no longer exist in isolation. The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

12. Components of Cultural Competence • Cultural Knowledge • Cultural Awareness • Cultural Sensitivity The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

13. Competence means... having the capacity tofunction in a particular way; to have skills; to have a level of mastery in a situation. The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

14. Definition of Cultural Competence [Individual] "The state of being capable of functioning effectively in the context of cultural differences." The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

15. PRIVILEGE, PRIDE and PREJUDICE CYCLE OF PREJUDICE & OPPRESSION MYTH Myths Misinformation Missing Information Stereotypes SOCIALIZATION BEHAVIOR Reinforced by Institutions, Culture Government, Media Family, Education Religion, Peers Prejudiced Behavior Oppressive Behavior INTERNALIZATION to Bailey Jackson & Rita Hardiman • Credit Adapted by Joan Olsson 1988 Cultural Bridges 268 B Pope Rd. Tobyhanna, PA 18466 Lies & Myths = Truth Difference = Deficit The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

16. THE 4 MINUTE SELL by Janet Elsea • Skin Color • Gender • Age • Appearance • Facial Expressions • Eye Contact • Movement • Personal Space • Touch The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

17. Aspects of Communication Personal Space Eye Contact and FeedbackBehaviors Interruption and Turn-TakingBehaviors Gesturing Facial Expression Silence Dominance Behaviors Volume Touching The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

18. Five Dimensions of Human Activity INTERACTION ASSOCIATION TERRITORIALITY TEMPORALITY LEARNING The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

19. The Four Spaces Personal Space Intimate Space Social Space Public Space The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

20. MARKING TIME When is the right time? People of different culturalbackgrounds may give different answers to this question: • at nine o’clock • at twenty-one hundred hours • at sunset • when everything is ready • when everyone is here • when I’m good and ready The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

21. Patterns of High/Low Context in Various Cultures The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

22. Cultural Context Discussion • How has membership in various • cultural groups influenced your behavior? • How do you feel and behave with someone from a different culture? • What are the drawbacks of your own high- or low- context orientation? What are the advantages? • What are some of the challenges that you face in working with those whose scores are very different from your own? How might you meet some of those challenges? • What are some benefits of working with those whose scores are very different from your own? How might you capitalize on those benefits? The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

23. What would I give up? • What would I give up by acting against oppression? • How am I benefiting • from continuing the cycle of prejudice and oppression? • What price am I payingfor my "isms"? • What limits do I place onhelping to change oppression • and prejudice? The Pennsylvania Child Welfare Training Program 307: Valuing Diversity

24. Percent Minority of the U.S. Population The Pennsylvania Child Welfare Training Program 307: Valuing Diversity