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Organizational Communication

Organizational Communication. The most challenging task for managers. Organizational Communication. Studies show that managers spend over 70% of their time communicating If this is so, why do most managers identify communications as their #1 challenge?

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Organizational Communication

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  1. Organizational Communication The most challenging task for managers

  2. Organizational Communication • Studies show that managers spend over 70% of their time communicating • If this is so, why do most managers identify communications as their #1 challenge? • There is a big difference between doing it, and doing it well

  3. Organizational Communication Organizational Communication: • Focuses on getting work done and meeting organizational goals • Focuses on change and adaptation • Focuses on social aspects and motivation of individuals

  4. Organizational Communication Six Opportunities for Miscommunication • Role of the communicator • Variables: language, symbols, word usage • Channel used • Content • Characteristics of the sender and receiver • Context

  5. Organizational Communication Do you hear what I’m saying? • Use of multiple techniques, leads to interference and misinterpretations • Influence tactics might affect what you hear • Symbols can interfere with what you hear • Nonverbal factors can interfere with what you hear

  6. Organizational Communication Barriers to effective communications: • If HP only knew what HP knows, John Doyle, former head of HP labs • Ineffective communication skills • Negative attitude towards the situation • Information overload • Inconsistency with our frame of reference • Credibility of source • Physical location • Distractions • Defensiveness

  7. Personal Communications Why focus on improving communications skills? • Employers list communication skills as a basic requirement and a primary flaw in candidates • Are you comfortable with your ability to communicate orally and in writing? • Do you know how to listen and if not, is this a problem? • Do you know how to give and receive effective feedback?

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