Online Dispute Resolution and the Future of ADR: Lessons Learned from ECODIR The Electronic Consumer Dispute Resolution Project Brian Hutchinson Vice Dean, School of Law University College Dublin Ireland Project Supervisor, ECODIR. What is ECODIR? E lectronic Co nsumer Di spute R esolution
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Online Dispute Resolution and the Future of ADR:Lessons Learned from ECODIRThe Electronic Consumer Dispute Resolution ProjectBrian HutchinsonVice Dean, School of LawUniversity College DublinIrelandProject Supervisor, ECODIR
Centre de Recherches Informatique et Droit, Namur, Belgium
Centre dEtudes sur la Cooperation Juridique Internationale, CNRS, Paris, France
Department of Enterprise, Trade and Employment
Centre De Recherche en Droit Publique, University of Montreal, Canada
Arbitration of International Disputes Ltd
CITA, Univ. Notre Dame de la Paix, Belgium
Institut fur Informations-Telekommunikations-und Medienrecht, Meunster, Germany
CMAP – Centre de Mediation et d’Arbitrage de Paris, France
Centre d’Estudis de Dret i Informatica, de Balears, Spain
National Arbitration Forum, USA
Survey of Offline ADR and Consumers Groups
EC Recommendations 98/257/EC and 2001/310/EC.
Contractual Nature of ADR
Rights-based v.s Interest-based solutions
Enforceability of solutions
The ECODIR Process
Achieved through Rules and Technology
Adversarial / Legalistic Solutions Avoided
Pilot Study – Proof of Concept
Oct 2001 – May 2002
Feb 2003 – June 2003
Dissemination & Follow -up
50% +/- involving cross border disputes
A high proportion concerned non-deliveryof goods or services
How to get businesses “to play”?
How to sustain ODR services?