Saving Money and Solving Real World Business Problems with Novell's Technology

1. Saving Money and Solving Real World Business Problems with Novell's Technology • December 10th, 2008 • Computer Integrated Services Company of New York, LLC

2. Northeast Partner of the Year, 2004, 2005, 2006 National Presidents Partner Award, 2007 National Service Excellence Award, 2006 Identity Partner for the Americas, 2005 CIS

3. Happy Birthday! • The Novell Microsoft Alliance Is Two Years Old and Yielding Increased Benefits Daily • Big Cost Savings/Interoperability • Total Microsoft Investment in SUSE Linux Certificates: $340 Million! • Hyper-V Windows 2008 Host/Suse Linux as a Guest Operating System

4. Sumitomo Mitsui Banking Corp(SMBC) HOW NOVELL AND MICROSOFT HAVE HELPED SMBC SAVE BIG • Purchase of MS/Linux Certificates saved 40% per year for 3 years! • Great support during transition for both Suse and Red Hat • Includes support as well as patches and fixes • What’s the catch?

5. Recent Wins / ISM Space • Metropolitan Jewish Health Care • DKNY • ANSI • Time Warner Cable

6. Metropolitan Jewish Healthcare • Brooklyn based organization specializing in eldercare • Early adopter of Novell IDM Technologies (NDS for NT) • Running Windows NT beyond end of life without support • Extremely Limited Outage Window

7. Metropolitan Jewish Healthcare(cont’d) • Created a Sandbox in the CIS datacenter • Exported and imported eDirectory • Imaged (P2V) domain controllers and sample clients • Rehearsed and rolled back process to move to IDM until a step-by-step project plan could be delivered • Executed migration project over 10 days with only a scheduled 2 hour weekend evening service disruption • Positioned for future strategic IDM projects

8. Donna Karan New York (DKNY) • Apparel design and Manufacturing • Primary Technologies in Use • Lotus Notes for email • NetWare® for file sharing and printing • Active Directory to login to the desktop and Citrix • AS400 for the sales application • Challenges • Separate passwords for each system – many help desk calls • Users challenged to authenticate separately to each system

9. Donna Karan New York(cont’d) • Novell Identity Manager • Synchronizes password changes across connected systems • Password Self-Service integrated with Windows Logon • Novell Secure Login • Extends workstation logon to include other systems • At the end of the day, users have a much simplified experience, fewer Help desk calls, and much easier day to day operations

10. American National Standards Institute (ANSI) • A Not-for-Profit 503(c) facilitating the standards that allow technologies and businesses to interoperate, and, the US face to world-wide standards organizations such as ISO • ANSI is • 90 Employees • Hundreds of member organizations • Tens of thousands of organization and individual members • Technologies • A commercial non-profit membership management application • Microsoft Dynamics • Members collaborate using Microsoft SharePoint • Employees need to contact members via Microsoft Exchange

11. American National Standards Institute(cont’d) • Challenge • New public facing member self-service module to the membership database • Keep passwords in sync between the membership database and SharePoint • Move administration of committee participations (SharePoint groups) to the membership department

12. American National Standards Institute(cont’d) • Novell Identity Manager • Created an Identity Vault on Windows servers • LDAP Server supports new web based interface • Synchronizes member companies, company contacts and individual members as well as committee participations from IMIS • Synchronizes with two separate Active Directory domains;external for SharePoint, internal for Exchange • Populates Microsoft Dynamics staging table to facilitate billing • Provisions and de-provisions employees out of Microsoft Dynamics • Provisions employees to IMIS • Synchronizes passwords between all systems

13. Time Warner Cable of NY • Delivers digital cable television, high speed internet and telephony services in the New York City metropolitan area • Time Warner Cable of New York is • 3000 employees • A division of Time Warner Cable, Inc. • Which in turn is a division of Time Warner, Inc. • Many different technologies in use • Many not in TWC-NY’s control

14. Challenge Payment Card Industry (PCI) Audit exceptions Solutions Identity Manager Help Desk DB NetWare VPN Integration Active Directory NIS (Solaris) Corporate eMail password via HTTP Outsourced 3270 Application via scripting Corporate Vendor ID provisioning via HTTP Time Warner Cable of NY(cont’d)

15. Time Warner Cable of NY(cont’d) • Solutions (cont’d) • Integrated into existing help desk-workflow process • Created the ability for help-desk to assign “tasks” to IDM • Audited in help desk software • Sentinel used to monitor additional systems • IDM reports privilege escalation and other anomalous events to Sentinel • Novell provisioning solution provides user request self service

16. Time Warner Cable of NY(cont’d) • Future • Workflow to move out of help desk into IDM provisioning • Replacing NIS with LDAP • Integrating premise access control card systems • Additional connected systems

17. CIS • Questions or Comments? • Contact Mike Zepernick • T: 212-577-6033 x225 • F: 212-577-4368 • E/M: mzepernick@ciscony.com • www.ciscony.com