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What is Operations Management?. REMEMBER: Management is planning staffing organizing controlling leading. Production or Operations is the creation of goods and services.

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Presentation Transcript
what is operations management
What is Operations Management?

REMEMBER:

Management is

planning

staffing

organizing controlling leading

  • Production or Operations is the creation of goods and services.
  • Operations Management (OM) - is the set of activities that creates goods and services by transforming inputs into outputs
what is om
What is OM?

Operations Management is concerned with how organizations develop, design, produce, and deliver goods and/or services that satisfy and preferably exceed customer requirements and expectations.

slide3

Operations

Teller Scheduling

Check Clearing

Collection

Transaction processing

Facilities design/layout

Vault operations

Maintenance

Security

Finance

Investments

Security

Real estate

Marketing

Loans

Commercial

Industrial

Financial

Personal

Mortgage

Accounting

Auditing

Trust Department

Commercial Bank

slide4

Operations

Ground support equipment

Maintenance

Ground Operations

Facility maintenance Catering

Flight Operations

Crew scheduling Flying Communications Dispatching

Management science

Finance/ accounting

Accounting

Payables Receivables General Ledger

Finance

Cash control International exchange

Marketing

Traffic administration

ReservationsSchedulesTariffs (pricing)

Sales

Advertising

Airline

slide5

Operations

FacilitiesConstruction; maintenance

Production and inventory controlScheduling; materials control

Quality assurance and control

Supply-chain management

ManufacturingTooling; fabrication; assembly

Design Product development and design Detailed product specifications

Industrial engineering Efficient use of machines, space, and personnel

Process analysis Development and installation of production tools and equipment

Marketing

Sales promotion

Advertising

Sales

Market research

Finance/ accounting

Disbursements/ credits

Receivables Payables General ledger

Funds Management

Money market International exchange

Capital requirements

Stock issue Bond issue and recall

Manufacturing

buzz group zipcar
Buzz group: Zipcar

You are creating a company similar to Zipcar here at NAU

  • What are the operations decisions and issues that you should consider?
  • What will you call your company?
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