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CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product Safety

CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product Safety. Andy Dabydeen Canadian Tire Corporation, Limited June 11, 2012. Our core business is retail. Customer. We have six key business categories.

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CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product Safety

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  1. CCPSA 1-Year Later, or: or How I Learned to Stop Worrying and Love Product Safety Andy Dabydeen Canadian Tire Corporation, Limited June 11, 2012

  2. Our core business is retail Customer • We have six key business categories Preparing Canadians for the Jobs & Joys of Everyday Living in Canada Retail banners Business categories Products and services • Gas • Auto parts • Tires & power sports • Auto Service • Car care & accessories • Roadside assistance • Home cleaning • Home decor & org • Kitchen • Backyard living & fun • Gardening • Outdoor tools • Christmas • Home repair • Paint • Tools • Hockey • Golf • Cycling • Fitness • Camping • Hunting • Fishing • Credit cards • Financial services • Call centre • Home services • Customer analytics • Industrial wear • Men’s wear • Women’s wear • Athletic apparel • Footwear

  3. Importance of Consumer Product Safety Product safety presents many risks and opportunities for retailers Complexity Cost Compliance Raw Materials Manufacturing Consumers Retail Investment Reputation Brand Experience Loyalty Value

  4. CCPSA readiness • CCPSA brought reporting and broader surveillance requirements • Formalized and documented processes to assess and mitigate product safety risks • Supply Chain education • Consistency • Timely response • Governance

  5. Evolution of Product Safety Traditional Current state Leading Aspiration 1 2 3 Component Manufacturing 2 3 3 Distribution Consumer 4 The Extended Supply Chain 4 Raw Materials 3 Post-Consumer Disposition 1 Assembly / Manufacturing 3 2 Service / Installation Retail

  6. Consumer Expectations & Awareness Neglecting to do the minimum guarantees failure ... and, customers will know. Features / Functionality Performance / Durability minimum Regulations Standards Best Practices

  7. Internal and external expectations Product safety practitioners accountable to management & the law ACL GPSD GPSR CPSA CPSIA CPL CCPSA

  8. Globalizing for complexity Raw Materials ..... Components .... Manufacture ............ Retail Who made the products you take home?

  9. Product safety’s future Proactive Risk Assessments Consumer input at Design Transparency Consistent Incident Management Management Visibility to Risks Governance Proactive Risk Mitigation with Regulators Analytics

  10. Getting to the future • Know yourgaps with product safety • Top management buy-in • Change management issues • Sustained process improvements • Data driven risk assessments • Policies and standards ISO GS1 BRC/ RILA Get involved Harmonize

  11. CCPSA, one-year later ... Surprises Work to be Done

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