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Be An Effective Manager. Understand the role of the manager and skills needed to operate effectively within a management team. Management Roles. Policies and Procedures.

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Be an effective manager

Be An Effective Manager

Understand the role of the manager and skills needed to operate effectively within a management team.



Policies and procedures
Policies and Procedures

  • The manager’s role is to create the policies and procedures of the business and then be responsible to enforce those policies and procedures.

  • Policies and procedures ensure that the business operates smoothly and profitably. They also add structure to the employees’ jobs by providing guidelines and rules to follow.


Administrative tasks
Administrative Tasks

  • Manager’s responsibilities include

    • Keeping employee records

      • Hiring Documentation

      • Disciplinary Write-Ups

      • Evaluation Forms

    • Creating Schedules

    • Maintaining Financial Documents

    • Be in charge of opening and closing procedures



  • An effective manager will have the following skills

    • Technical Skills

    • Administrative Skills

      • Planning and Controlling

        • Planning – determining what needs to be done and how it will be done

        • Controlling – the process of comparing the plan to the actual results

      • Problem Solving

    • Interpersonal Skills



Organizational structure
Organizational Structure

  • Organizational structure – outlines the chain of command, and it should answer all questions regarding responsibility

    • Vertical organization – managers report to higher levels of management and filter work down to employees within specific departments

      • Top managers – people who have the most responsibility within the company

      • Middle managers – people who ensure that the decisions made by the top management are carried out

      • Supervisory managers – people who assign the work duties and directly supervise the employees



Management positions
Management Positions organizations

  • Store Manager – a member of top management who makes decisions about how the business should be run

  • Operations Manager – a middle manager who deals with the day-to-day operations of the business including scheduling, opening and closing procedures, and cash register operations

  • Merchandise Manager – responsible for the merchandise mix offered in the store

  • Sales Promotions Manager – responsible for developing and implementing sales promotions within the store

  • Controller – finance manager who maintains careful financial records


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