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Oracle – Benefits of Outsourcing The Management Of Oracle Software

Oracle – Benefits of Outsourcing The Management Of Oracle Software. Anirudha Sharma Bhamidipati Systems Architect Dayco Telecom C.A.,. Daycohost Relationship with Oracle. Daycohost is a Oracle Partner with Oracle for : General technology hosting. OPP Member - iPlatform CP.

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Oracle – Benefits of Outsourcing The Management Of Oracle Software

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  1. Oracle – Benefits of Outsourcing The Management Of Oracle Software Anirudha Sharma Bhamidipati Systems ArchitectDayco Telecom C.A.,

  2. Daycohost Relationship with Oracle • Daycohost is a Oracle Partner with Oracle for : • General technology hosting. • OPP Member - iPlatform CP. • Fair % of Daycohost projects involve Oracle platform: • More than 30 technical personnel with expertise in various levels across the range of Oracle products • Solutions hosted using both 8i,9i Technology and 11i Applications across multiple Operating systems. • Daycohost works closely with Oracle across various technology deployments

  3. Agenda:. Present day Information Technology (I.T) Crisis.. Solution – Outsourcing.. Why Outsource?. ASP.. How does ASP model work?. Advantages: Focus – Oracle.. Tips to Successful – ASP Outsourcing. Migration Issues.. How is the existing infrastructure affected?. Why Linux? Building the case for Linux.. Tests – Linux RH Advanced Vs. Solaris 8. Case Study : Messaging in ASP model.. Q & A.

  4. Present day Information Technology (I.T) Crisis • Growing needs of users , providers & customers. • High Capital Expenditure. • Lower and still shrinking I.T budgets. • Growing bandwidth costs. • Growing complexity of Business Processes. • Fast Growing Business Content. • Higher Logical Security requirements. • Better Management of I.T processes expected. • Greater Integration of I.T investments expected -Defacto. • Higher expectations from low investments in IT. • Low Manpower hiring rates. • Tough Political,Economic situations facing most Countries. • Failing I.T returns due to Complexity and heterogenity. Result : Greater focus on Optimization, cost reduction, centralization and faster changes and decisions in I.T management.

  5. Outsourcing • Introduction to Outsourcing: • Outsourcing of I.T Applications, implies that corporations, companies who assign their I.T responsibilities to 3rd Partie(s) who will maintain and effectively respond to complete these responsibilities facilitating the Client concentrate on core business issues. • Outsourcing also is divided into the following areas: • I.T Infrastructure. • Business Apps. • Human Capital for I.T. • I.T Change Management. • Based on which providers are divided into two areas: • ASP ( Application Service Providers ) • Development Oursourcing Providers

  6. Outsourcing is a method to achieve : Better control on Core Business Issues. Non-Obsolute I.T Capital investments. Effective use of existing I.T Capital goods such as Hardware and Software. Lowest Software Acquisition costs. Lower Costs in Manpower. Proven Logical and Physical security. Growing needs of users , providers & customers. Better bandwidth management to lower costs. Proper control over growing complexity of Business Processes. Fast Growing Business Content is easily managed. Effectiveness in the Management of I.T processes. Greater Integration of I.T investments. High expectations from low investments in I.T achived through Agreements. Valuable Consultancy and resources. Effective reuse of existing Human Capital. Why Outsource?

  7. Application Service Provider is one who provides the following: Technology Expertise. Project Management Expertise. Business Domain & Integration Expertise. 24x7x365 Application Support. 24x7x365 Infrastructure Availablity & Network Operations Center. 24x7x365 Highly Trained Technical Tier based Support. 24x7x365 Backup & Restore Services. 24x7x365 Data Replication Services. 24x7x365 Data storage on Demand facility. 24x7x365 OOB (Out Of Band)Infrastructure. 24x7x365 Network management. 24x7x365 Multiple Bandwidth Providers. OSS Billing. Branch office Connectivity. 24x7x365 Global Load Balancing. 24x7x365 SLAs (Service Level Agreements) 24x7x365 Electrical Facilities along with Alternate Power Facilities. 24x7x365 Service Resolution. Anti-Sesmic & anti-Flooding Facility. High physical Security complex. CRM (Customer Relationship Management). Online Ticketing. Business Continuity Planning Capabilities. Flexible pricing structure. Highly available Logical security. Remote connectivity & diagnostic tools. Multiple alliances with Software & hardware providers. ASP – Application Service Provider

  8. How does the ASP model work? ASP Software ISV Customization Change Management Technical Support Carrier / ISP End-User / Clients Apps On Rent Network Services Apps Management Data Center Facility Apps Installation Telecom - Connectivity

  9. The ASP Value Chain Customer ASP Partner Management SolutionsDistribution Service Integration Value Chain SolutionsProvisioning Customer Interface • Production and creation of content • Application creation development • Provide software applications - enabling application technology • Administration of enabling application technology • Provide data center and collocation services • Administration of enabling network technology • Provide network access and connectivity • Provide application customization services • Provide business process design and integration • Provide application aggregation services • Manage customer relationship • Provide single point of contact for all issues • Marketing and sales Source: Lucent NPS 2003

  10. Importance of Competencies When Selecting an ASP Source: Lucent NPS 2003

  11. Trends ASP Source: Lucent NPS 2003

  12. Biggest Web Service Challenges For I.T.Management Source : Infosys

  13. Advantages: Focus – Oracle. • ASP Traditional ISV / In-house Application ISV / In-house Product Support Authorized Partner Customer Implementation Application / H.W / S.W-Administration Authorized Hosting Technology Partner Customer Customer OSS Customer Data Center Customer Telecom - Connectivity

  14. Oracle Management – ASP. One of the most effective methods to manage your Oracle database and applications is via web with OEM (Oracle Enterprise Manager)

  15. Features of OEM • OEM is used to monitor the following issues: • End to End monitoring and problem response. • Event Monitoring. • Automate repetive Administration tasks. • Storage management. • Collaborative management. • Automated Discovery. • Associating Managed targets. • Blackout periods. • Service performance optimization. • Business Impact reporting. • Service level monitoring. • Application health Assesment. • Administrative impact reporting. • Instance Management. • Schema and Data management. • Security management. • Replication management.

  16. Tips to Successful – ASP Outsourcing • Bring ASP in early. • Present specific Business Issues to be presented as a Tech Solution to check TCO factors. • Collaborate, don't dictate it stops 2 way communication. • Be clear about what you need from the ASP. • Be decisive after visiting the Data Center facility. • Prioritize on what u need from the ASP. • Set clear goals for the project and the SLA’s. • Think in versions of all software and hardware and its applications. • Ask questions regarding all factors including 24x7 support. • Learn the implications and train to administer apps. • Ask about implications. • Smile ,nod and then GO ahead.

  17. Migration Issues. • General Issues: • Hardware Comparision. • Network Performance. • Oracle Versioning and binaries comparision. • Operating system comparision. • Telecom Facilities. • 24x7 Support facilities. • OOB management. • Patch Management. • SLA compliance Levels. • Response time compliance and penalties. • Apps support.

  18. Migration Issues. • Oracle Issues: • Installation of Oracle Database. • Java SDK Version,Kernel version,FS type. • Hard disk space and partitions. • TNSlistner Configuration. • Database Features. • Database Layout (Oracle BinariesControl files, Logs, Misc.Undo tablespace, Users tablespace,Indexes) and SQL queries,PL/SQL scripts. • OEM (Oracle Enterprise management) • Data Guard. • Clustering and Load Balancing • O.S – Security, logfiles, tuning parameters. • Hardware Performance ( CPU(s) behaviour, hard disk I/O, Memory refresh rates, NIC performace, Uplinking bandwidth)

  19. How is the existing infrastructure affected? • Lowest I.T Acquisition Costs. • Lower I.T Administration Costs. • Less Intensive I.T management. • Proactive alignment with Business requirements. • Lower bandwidth requirements ( OOB via VPNs). • Better and firm control over Core Business. • Required Internal Service levels are insight. • “More with less is achieved in the STP(shortest time path)”.

  20. So ….Why Linux? ‘ The HUMAN MIND once streched by a NEW IDEA never goes back to its ORIGINAL Dimension.’ – Oliver Wendell Holmes

  21. Building the Case for Linux • 30 – 40 % lower hardware costs. • Open License on use of Linux OS distributions. No hidden costs. Most secure O.S & with proven Industry standards in DB. • Oracle Support for both Linux and its products. This means lower support costs. • One of the largest and most technically invovative products are being migrated to Oracle on Linux. • Collaboration is a integral part of this solution. • Largest and growing Linux users group worldwide. • Messaging costs one of the lowest and most customizable. • Ongoing Improvement of services and client demands can be met effectively.

  22. Building the Case for Linux -TCO

  23. Building the Case for Linux • Pros • Effective when primary consideration is reduced cost. • Appropriate when analysis of the whole business is not feasible due to time, scope, or • limited access to existing apps. • Java based apps. • Highly mobile and secure on the non secure internet. • Easy Remote Management and administration. • High level of Data Security and availability. • Efective failover clustering and load balancing including over WANs. • Great for BCP (Business Continutity Planning) requirements. • Minimal impact on business context to client (user) base. • Highest Level of customization of content FOR & BY THE USER can be achieved. • Administrators have better sleep. • Great management tools like OEM (Oracle Enterprise Manager & Data Guard), provide proactive reporting, recovery from human , system errors and disasters. • Cons • Doubts on Little-to-no emphasis on benefits or value-added services of Linux distribution manufactures. • O.S. rapid Change management. • Hidden Costs – Like O.S. Support. • Training Costs. • Apps Non-availabilty and Migration to Linux.

  24. Sample Prices of Hardware Database Server Comparison: PowerEdge 6450 and 8450 vs. Sun Enterprise 4500

  25. Sample Oracle Pricing Oracle pricing is per CPU and is the same on all platforms. Some sample list pricing from Oracle’s web site is provided below.

  26. Tests The workload consisted of simultaneously running the eight queries and measuring the elapsed time with the Oracle timing function. Simultaneous execution was achieved by starting each query in background mode in a simple shell script using the SQLPLUS command. The scripts were run directly on the database servers. Three runs were performed on each system, with the results averaged. Four- and eight-CPU test results are shown in below and overleaf, respectively. Note : 4-CPU Test Results: PowerEdge 6450 vs. Sun E4500 w/ 4 CPUs In the 4-CPU comparison, the Dell PowerEdge 6450 completed the eight queries in an average time of 39.58 seconds, 69% faster than the Sun E4500’s 66.85 seconds. The Dell system tested was 6.17 times less expensive than the Sun, giving Dell an overall price/performance advantage of 10.43X.

  27. Tests Note: 8-CPU Test Results: PowerEdge 8450 vs. Sun E4500 w/ 8 CPUs The 8-CPU comparison between the Dell PowerEdge 8450 and the Sun E4500 is similar: the eight queries take an average of 22.92 seconds on the Dell system, 55% faster than the 35.54 seconds on the 8-way Sun. With a price 4.38 times less than that of the comparably equipped Sun E4500, the PowerEdge 8450 has a 6.79X price/performance advantage. Based with DELL whitepaper ESG.

  28. Why is Messaging so Important? • It’s all about EAI (Enterprise Application Integration) and the Portal. • Inside companies ( E-mail users) • B2B – Business to Business • B2C – Business to Customers • B2G – Business to Government (E-Governance)

  29. A Little Bit of History Business Logic Business Logic Business Logic Message Management (Journalizing, Tracking …) Message Management ( Ticket Tracking) Business Event Management Business Intelligence Workflow Tracking/Auditing Routing – Publish/ Subscribe Transformation Distribution Message Routing and Transformation Message Routing and Transformation Message Distribution Message Oriented Middleware Message Oriented Middleware Networking API’s The Network

  30. Integration within an Enterprise • To implement cross-departmental business processes Operations Marketing Finance Internet LAN Intranet Sales

  31. B2B - Business to Business • For efficient supply-chain management • To integrate with partners, vendors and customers • To expand delivery channels Supplier Manufacturer Internet LAN WAN Customer

  32. B2C - Business to Customers • To improve customer responsiveness Customer Support Accounting Internet Web Server Corporate data Manufacturing Sales Force Automation Intranet Human Resources Marketing Front Desk Back Office

  33. Wireless Web Introducting the most complete Messaging Suite Voice Fax Microsoft Outlook Calendar Files Voicemail Search E-mail iMeeting

  34. App View Email Calendar Files Voicemail

  35. System Architecture View

  36. Web based….. 30,000 Users Per Database

  37. Case Study : Messaging in ASP model. • All Information In The Database and Encrypted. (15 Security Certifications) • Single search for all data sources with ultra search. • Less disk space usage for user data. • Single backup. • Anti-virus features for E-mail. • Inbound, outbound emails retain and archive. • Server side rules. • Web based user interface and access to popular email clients. • Multiple domains can be hosted effectively. • The above makes Oracle Collaboration suite Service Provider friendly.

  38. Features of Oracle based Email. • Industrial strength, standards based email server • IMAP4, SMTP, POP3, HTTP • Rich SPAM and Virus checking / blocking tools • Built in List-server capabilities • Webmail client • Native support for OiD • Support for Outlook through Oracle Connector for Outlook • Migration Tools from popular servers • Exchange, Notes, GroupWise, OpenMail

  39. Features of Oracle based Calender. • Rich resource scheduling • Book resources based upon attributes or hierarchy • Approve/reject resource request through workflow integration • Real-time scheduling • iMeeting integration • Schedule and Join an iMeeting through calendar • Access iMeeting archive through Calendar • Connector for Outlook • Presents Oracle Calendar in Outlook • Server-side rules including Out-of-office Assistant • Delegated management of email folders • IMAP performance optimizations

  40. Features of Oracle based Files. • Collaborate on creation: share, edit, version. • Flexible user access. • Web user interface and Windows Explorer access.

  41. Features of Oracle based iMeeting. • Cobrowse - Synchronous HTML-based browsing of Internet or Intranet sites • Document Presentation - Present MS Office, HTML, text, and image files • Whiteboard - Select from a palette of tools to draw or annotate on screen • Desktop Sharing - Share any region, application, or entire Windows PC desktop • Chat - Public, private, or group chat with Online Presence in a meeting • Voice Streaming - Listen-only voice streaming from any telephone to attendees • Store - Store all documents and transcripts securely in database. • Playback - Playback recorded meetings from the Archives • Deploy - As Hosted Service or Enterprise License.

  42. Features of Oracle Voicemail & Fax • Voice Messages accessible from the phone and other devices • Substantial cost savings in consolidating voice & email infrastructure in the Data Center Wireless Web or Client Email Voicemail Fax Analog

  43. Features of Oracle Wireless & Voice • Integrated wireless • Voice Collaboration • Personalized access to critical messages • Information finds you where you are • Standards support

  44. Features of Oracle Synch Server • SyncML server built into Collaboration Suite • Many existing SyncML clients • Nokia • Ericsson • And other manufacturers. • Information is automatically synchronized with clients • No additional coding required

  45. Features of Oracle UltraSearch Documents Files Conferences UltraSearch Emails Web Pages Appointments Voicemails

  46. Case Study in ASP Model • Messaging and collaboration – TCO Study based on the similar Hosting services in Venezuela. • TCO in Venezuela. • Under ASP Model for 1000 users with all ASP Services including the general configuration: • 2 – Front-end Oracle 9i AS servers with RedHat linux9 Professional. • 2 – Back-end Oracle 9i DB RAC servers with RedHat linux AS.

  47. Case Study in ASP Model

  48. Why spend more…..when u get the very best for Less!

  49. Q & Q U E S T I O N S A N S W E R S A

  50. Anirudha Sharma Bhamidipati Systems ArchitectDayco Telecom C.A., Caracas, Venezuela.Website: http://www.daycohost.comE-mail: as@daycohost.comDirect: +58-212-999-9080Fax: +58-212-999-9011Mobile: +58-416-7272611

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