Fundamentals of Human Resource Management
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Fundamentals of Human Resource Management Eighth Edition DeCenzo and Robbins. Chapter 1 Strategic Implications of a Dynamic HRM Environment. Introduction. The World of Work - continues to change, but at an even more rapid pace. HR must understand the implications of: globalization

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Chapter 1 Strategic Implications of a Dynamic HRM Environment

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Fundamentals of Human Resource Management

Eighth Edition

DeCenzo and Robbins

Chapter 1

Strategic Implications of a Dynamic HRM Environment

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Introduction

  • The World of Work - continues to change, but at an even more rapid pace.

  • HR must understand the implications of:

    • globalization

    • technology changes

    • workforce diversity

    • changing skill requirements

    • continuous improvement initiatives

    • the contingent work force

    • decentralized work sites

    • and employee involvement

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Understanding Cultural Environments

  • Today’s business world is truly a global village. This term refers to the fact that businesses currently operate around the world.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Understanding Cultural Environments

  • HRM must ensure that

    • employees can operate in the appropriate language

    • communications are understood by a multilingual work force

  • Ensure that workers can operate in cultures that differ on variables such as

    • status differentiation

    • societal uncertainty

    • assertiveness

    • individualism

  • HRM also must help multicultural groups work together.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Understanding Cultural Environments

  • GLOBE Dimensions:

    • Assertiveness

    • Future Orientation

    • Gender Differentiation

    • Uncertainty Avoidance

    • Power Distance

    • Individualism/collectivism

    • In-group collectivism

    • Performance orientation

    • Humane orientation

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Understanding Cultural Environments

  • Cultural Implications for HRM

    • Not all HRM theories and practices are universally applicable.

    • HRM must understand varying cultural values.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


The Changing World of Technology

  • Has altered the way people work.

  • Has changed the way information is created, stored, used, and shared.

  • The move from agriculture to industrialization created a new group of workers – the blue-collar industrial worker.

  • Since WWII, the trend has been a reduction in manufacturing work and an increase in service jobs.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


The Changing World of Technology

  • Knowledge Worker - individuals whose jobs are designed around the acquisition and application of information.

  • Why the emphasis on technology:

    • makes organizations more productive

    • helps them create and maintain a competitive advantage

    • provides better, more useful information

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


The Changing World of Technology

  • How Technology Affects HRM Practices

    • Recruiting

    • Employee Selection

    • Training and Development

    • Ethics and Employee Rights

    • Motivating Knowledge Workers

    • Paying Employees Market Value

    • Communication

    • Decentralized Work Sites

    • Skill Levels

    • Legal Concerns

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Workforce Diversity

  • The challenge is to make organizations more accommodating to diverse groups of people.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Workforce Diversity

  • The Workforce Today

    • minorities and women have become the fastest growing segments

    • the numbers of immigrant workers and older workers are increasing

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Workforce Diversity

  • How Diversity Affects HRM

    • Need to attract and maintain a diversified work force that is reflective of the diversity in the general population.

    • Need to foster increased sensitivity to group differences.

    • Must deal with the different

      • Values

      • Needs

      • Interests

      • Expectations of employees

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Workforce Diversity

  • What Is a Work/Life Balance?

    • A balance between personal life and work

    • Causes of the blur between work and life

      • The creation of global organizations means the world never sleeps.

      • Communication technologies allow employees to work at home.

      • Organizations are asking employees to put in longer hours.

      • Fewer families have a single breadwinner.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Labor Supply

  • Do We Have a Shortage of Skilled Labor?

    • The combination of the small Gen-X population, the already high participation rate of women in the workforce, and early retirements will lead to a significantly smaller future labor pool from which employers can hire.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Labor Supply

  • Why Do Organizations Lay Off During Shortages?

    • Downsizing is part of a larger goal of balancing staff to meet changing needs.

    • Organizations want more flexibility to better respond to change.

    • This is often referred to as rightsizing, linking employee needs to organizational strategy.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Labor Supply

  • How Do Organizations Balance Labor Supply?

    • Organizations are increasingly using contingent workers to respond to fluctuating needs for employees.

    • Contingent workers include

      • Part-time workers

      • Temporary workers

      • Contract workers

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Labor Supply

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Labor Supply

  • Issues Contingent Workers Create for HRM

    • How to attract quality temporaries

    • How to motivate employees who are receiving less pay and benefits

    • How to have them available when needed

    • How to quickly adapt them to the organization

    • How to deal with potential conflicts between core and contingent workers

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Continuous Improvement Programs

  • Continuous improvement - making constant efforts to provide better products and service to customers

    • External

    • Internal

  • Quality management concepts have existed for over 50 years and include the pioneering work of W. Edwards Deming.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Continuous Improvement Programs

  • Key components of continuous improvement are:

    • Focus on the customer

    • Concern for continuous improvement

    • Improvement in the quality of everything

    • Accurate measurement

    • Empowerment of employees

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Continuous Improvement Programs

  • Work Process Engineering involves radical, quantum changes to entire work processes.

  • How HRM Assists in Work Process Engineering

    • Helps employees deal with the emotional aspects of conflict and change

    • Provides skills training

    • Adapts HR systems, such as compensation, benefits, and performance standards.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


Employee Involvement

  • Delegation – having the authority to make decisions in one’s job

  • Work teams – workers of various specializations who work together in an organization

  • HRM must provide training to help empower employees in their new roles.

  • Involvement programs can achieve:

    • greater productivity

    • increased employee loyalty and commitment

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


A Look at Ethics

  • Three views of ethics:

    • Utilitarian View – decisions are made on the basis of their outcomes or consequences

    • Rights View – decisions are made with concern for respecting and protecting individual liberties and privileges

    • Theory of Justice View – decisions are make by enforcing rules fairly and impartially

  • Code of ethics - a formal document that states an organization’s primary values and the ethical rules it expects organizational members to follow.

Fundamentals of Human Resource Management 8e, DeCenzo and Robbins


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