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Quality Accounts 2012-2013; moving forward together

Quality Accounts 2012-2013; moving forward together. Barbara Carr, Assistant Director of Nursing, Quality and Public and Patient Involvement September 2012. Quality accounts 2012/13. Published and available on NHS Choices website Report on community and hospital provision

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Quality Accounts 2012-2013; moving forward together

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  1. Quality Accounts 2012-2013; moving forward together Barbara Carr, Assistant Director of Nursing, Quality and Public and Patient Involvement September 2012

  2. Quality accounts 2012/13 • Published and available on NHS Choices website • Report on community and hospital provision • Consultation with key stakeholders • Third party narratives

  3. 2012/13 Quality Account 3 key priorities Patient Safety Effectiveness of care Experience

  4. Consultation Patients & staff Governors Health scrutiny committees LINks Commissioner Other stakeholders

  5. 3 Key priorities 2012/13

  6. Telehealth EWS

  7. The Patient Voice

  8. CQC Quality Risk Profile

  9. November 2011data

  10. Anticipated 2013/14 timescales • April final draft* available for comment • Early May deadline for response to draft * Data to end March will be included

  11. Lessons from last year • Use of ‘you said, we did’ worked well • Easy-read version received well Anything else?

  12. Next year’s priorities

  13. Mortality Infection Falls Medicine safety Cardiac arrests Dementia Effectiveness Discharge times/processes Full EAU assessment within 2-hours Communication/documentation Patient experience Is care good (compassion/respect/dignity) Recommendation Compliments and complaints Environment Patient surveys External reviews (enter and view, PEAT, peer, CQC, commissioner) Staff surveys Possible priorities

  14. Safety Effectiveness Patient experience Your priorities

  15. Quality account and annual report; consultation We aim to consult widely – once all suggestions received, we will feed back priorities for 2013/14

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