EPC METHODOLOGY: Modelling of the improved process

1. EPC METHODOLOGY: Modelling of the improved process

2. Symbols for the EPC methodology Abc... ERP Material flow Information flow Event: when Task/activity/function: what Department/organization: who Communication/information Link/connection with another process Logical operator ‘AND’ Logical operator ‘OR’ Logical operator ‘XOR’ Use of the system in carrying out the activity Abc... Abc... Abc... Abc... XOR

3. Old process (1 of 3) Process of contact with customer ERP Arrival of a sales order Sales order Tender Check the sales order s. tender Commercial department Sales order reviewed XOR Sales order accepted Sales order rejected Sales order in customer’s format Introduce sales order in to the ERP system Sales order in ERP format Commercial department A

4. Old process (2 of 3) Process of contact with customer A Sales order sent for acceptance XOR Products under regulations Products without regulations Purchasing licence Portion already covered Check customer’s purchasing permit Operations department Inform the authorities XOR Sales order rejected Sales order accepted by operations departmentz B

5. Old process (3 of 3) Processing of the delivery Process of negotiation with commercial representative ERP Price list B Sales order Administration department Check price and/or benefits of sale Sales order reviewed XOR Sales order rejected Sales order accepted by administration department Credit limit Outstanding accounts receivable Check credit limit and outstanding accounts receivable Finance department Sales order reviewed XOR Sales order rejected Sales order accepted by credit department XOR Process of contact with customer

6. Improved process