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Matthew W. Kreuter , PhD, MPH Washington University in St. Louis AIRS 36 th Annual Training and Education Conference Ju

Development of a Data Dashboard For 2-1-1s and their Communities. Matthew W. Kreuter , PhD, MPH Washington University in St. Louis AIRS 36 th Annual Training and Education Conference June 2, 2014 Atlanta, GA. 2-1-1 Panelists.

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Matthew W. Kreuter , PhD, MPH Washington University in St. Louis AIRS 36 th Annual Training and Education Conference Ju

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  1. Development of a Data Dashboard For 2-1-1s and their Communities Matthew W. Kreuter, PhD, MPH Washington University in St. Louis AIRS 36th Annual Training and Education Conference June 2, 2014 Atlanta, GA

  2. 2-1-1 Panelists - Catherine Penrod, CEO- Jarred Wilson, Data Resource Specialist- Marti Morris, Director- Linda Brinkley, Resource Data Manager

  3. Three key assumptions - Data collected by 2-1-1s are rich and unique.- These data are currently underutilized.- Better using them can have social impact.

  4. What’s the value of 2-1-1 data? - Raise awareness- Improve services- Increase efficiency- Garner resources

  5. To what end? - Improving lives- Strengthening communities

  6. How can data do this? - What are the most pressing problems?- Where are those problems felt the most? - How are problems being addressed?- Are we making a difference?

  7. Who would use it? - Municipalities- Government agencies- Philanthropies- Service providers

  8. What would they look for? - Community-specific data- Agency-specific interests- Cross-community comparisons- Changes and trends

  9. How would they use the information? - Planning or projecting- Resource allocation- Program improvement- Evaluation

  10. For example… - Philanthropies:make decisions, set priorities- Leaders:emerging issues, affected communities- Service providers: improve quality, efficiency- Organizations: applying “wisdom of crowds”

  11. Three phases of design - User interface- Taxonomy- Programming

  12. Stakeholder input 2-1-1 leaders - In person: 17 call centers (NC, FL, MO)- Phone/web: 6 teleconferences - United Way Worldwide - 2-1-1 U.S. Steering Committee - 2-1-1s in MI, IN, Cleveland, Orlando

  13. Stakeholder input Software vendors - Bowman Systems- RTM Designs - VisionLink - Northlight - iCarol

  14. Stakeholder input 2-1-1 data managers - Sample data from 14 call centers (FL, NC)

  15. User interface

  16. - Display of data-based indicators- Presented in usable form- Multiple data sources at once- Providing real-time, ever-changing data

  17. Taxonomy

  18. Taxonomy - 12 categories- 68 sub-categories - 708 codes from AIRS/2-1-1 LA

  19. Categories

  20. Categories

  21. Sub categoriesforFood

  22. Sub categoriesforFood

  23. Sub categoriesforHousing & Shelter

  24. Sub categoriesforUtilities

  25. Goals for taxonomy - Focus on high volume categories- Describe in plain language- Engender empathy- Clear meaning to non-2-1-1 audiences

  26. Computer programming

  27. How it works C 2-1-1 Your Town A Software vendor L d 2-1-1 Dashboard Interface Dashboard database server API L d 2-1-1 My Town E d R d S d

  28. In progress - Building data repository - Calculating data elements- Linking to 2-1-1 & user interface- Launch date: September 2014

  29. What does success look like? - Widespread use by stakeholders - Better understanding of community needs- Better coordination of services - More data-informed givingand grant making- More efficient allocation of public resources

  30. What does success look like? - Better lives for low-income families- Fewer unmet basic needs

  31. Questions for panel

  32. Questions or comments?

  33. Discussion topics

  34. Our team

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