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Chapter 1

Chapter 1. Communicating at work. What is Communication?. Communication is a conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed as verbal and/ or nonverbal messages that are sent, received, and comprehended. Berko , Wolvin and Wolvin.

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Chapter 1

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  1. Chapter 1 Communicating at work

  2. What is Communication? • Communication is a conscious or unconscious, intentional or unintentional process in which feelings and ideas are expressed as verbal and/ or nonverbal messages that are sent, received, and comprehended. • Berko, Wolvinand Wolvin

  3. Communication Principles • Communication operates on two levels • content messages~ information about the topic under discussion • relational messages~ signals indicating how people feel about one another • affinity~ degree to which a communicator likes the other person or message • control~ the amount of influence in that situation • respect~ not the same as affinity, you may like a person without respecting them or you may respect a person and not like them

  4. Communication Priniciples • Communication is irreversible~ we cannot take back what we say • Communication is a process~ every communication event needs to be examined as a part of its communication context, each event does not occur in isolation • Communication is not a panacea~ communication may smooth out bumps but it does not fix everything

  5. Communication Contexts • Physical~ influences content and quality of interaction • Social~ refers to the nature of the relationship between the communicators, as well as others present • Chronological~ refers to the ways in which time influences interaction • Cultural~ the organizational and the ethnic and/or national backgrounds of the communicators

  6. Communication Networks • Formal communication networks~ designed by management to dictate who should talk to whom to get the job done • Organizational charts~ provide a clear guideline of who is responsible for a given task and who is responsible for others’ performance • Downward communication~ occurs when superiors initiate messages to their subordinates

  7. Communication Networs • Upward communication~ when messages start with subordinates and reach superiors • Horizontal communication~ messages which flow between members of an organization with equal power • Informal communication~ patterns of interaction based on friendships, shared personal experiences, and proximity

  8. Networking • ~ the process of deliberately meeting people and maintaining contacts to get career information, advice, and leads- and in turn to help others’ do the same

  9. Types of Communication • Face-to –face • Teleconferencing • Telephone • Voice mail • Written communication • Electronic mail (Email) • Computer conferencing • Instant messaging (IM)

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