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eReferral Resource Person Training Program

eReferral Resource Person Training Program. The trend…. Training Overview. Role of a resource person Available resources Required tasks General user support Principles of training Training staff Role Play Questions. Role of a Resource Person. Assistance & support

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eReferral Resource Person Training Program

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  1. eReferral Resource Person Training Program

  2. The trend….

  3. Training Overview • Role of a resource person • Available resources • Required tasks • General user support • Principles of training • Training staff • Role Play • Questions

  4. Role of a Resource Person • Assistance & support • Liaison between services, PCP & Infoxchange • Promote system usage

  5. Available Resources Infoxchange • Training Plan • Train the Trainer: How we learn, how we teach • Resource Person Guidelines • S2S eReferral User Manual

  6. Available Resources DHS • Victorian Service Coordination Practice Manual • Good Practice Guide for Practitioners

  7. Available Resources Websites • https://demo.s2s.org.au • https:www.s2s.org.au • www.s2s.org.au • www.serviceseeker.com.au • http://www.gha.net.au/bhcig

  8. Tasks • Induction of new staff • Registration • Training • User support • Password management • Ongoing training and general user support • Administration • Agency contact for eReferral practice matters

  9. Registration Induction of New Staff • Create Registration: assign username and password • http://www.s2s.org.au/ • Register/Sign In • Register for S2S • Fax registration form to Infoxchange • http://www.s2s.org.au/ • Resources Need Help? Refer to S2S User Manual

  10. User Support Password Management • Call / email Infoxchange • Help to set a secure password when expired Need Help? Refer to S2S User Manual

  11. User Support Managing Internal Processes • Storing Documents • Downloaded SCoTTs • Other forms • Privacy and Consent Policies • Recording of consent (written and verbal) • Information access levels • Intake Processes • Email Notification Management

  12. User Support Principles of Teaching and Learning Understand how people learn Confucius, in 450BC, said: “I hear and I forget, I see and I remember, I do and I understand” Need Help? Refer to Train the Trainer document

  13. User Support Principles of Teaching and Learning Understand how people learn

  14. User Support Principles of Teaching and Learning Understand Barriers to Learning • IT skill levels • Change management • Lack of training

  15. User Support Principles of Teaching and Learning • Know Your Topic • eReferral System • Service Seeker • Service Coordination • Good Practice Guide for Practitioners • State Wide Service Coordination Manual • Information Privacy & Security • DHS website www.dhs.vic.gov.au/privacy • Information Privacy Act 2000 • Health Records Act 2001

  16. User Support Training Staff on eReferral What Should You Teach? • Exporting SCoTT • Scanning documentation • Sending referrals • External referrals (Fax / PKI emails) • Processing incoming referrals • Referral management • Email notifications

  17. User Support Training Staff on eReferral • Exporting the SCoTT • Understand your client management system • Demonstrate how to export the SCTT • Manage exported documents • Use resources: • eReferral manual • S2S Website • Agency based hand out • Ensure information is not duplicated

  18. User Support Training Staff on eReferral • Scanning • Demonstrate how to use the scanner • Saving / managing scanned documents • Resolution • File size

  19. User Support Training Staff on eReferral • Processing Incoming Referrals • Referral Coordinators • Allocation • Status changes • Consolidate internal processes

  20. User Support Training Staff on eReferral • Referral Management • Incoming / Sent / Open / Draft • Status changes House Keeping: • Acknowledge sent referrals • Provide adequate feedback • Close incoming referrals • Check email notifications

  21. User Support Training Staff on eReferral • Email Notifications • Incoming email folder • Service-wide email address

  22. User Support Training Staff on eReferral • Information Access Levels • KISS – Keep It Simple Stupid!!! • Objective: facilitate shared care Need Help? Refer to eReferral Manual

  23. User Support Training Staff on eReferral • Service Records • Find Closed referrals • Service Records - 12 months • All records - 7 years on the servers

  24. User Support Infoxchange / PCP • Implementation support • Phone and email support • Training sessions • Users guide S2S Support Helpline: 9418 7466

  25. Service 2 Service – S2SUser Support S2S Support Helpline: 9418 7466 Monique Cosgrove Project Officer Ph. 03 9418 7450  monique@infoxchange.net.au Liz Landray Project Officer Ph. 03 9418 7427  lizl@infoxchange.net.au Pat Lovelock Infoxchange Project Support Worker Ph:  5136 5012 pat.lovelock@gha.net.au

  26. Service 2 Service - S2S Find out more Thank you! Amodha Ratnayeke S2S Projects Manager Telephone (03)9418 7417 Mobile 0401 009 091 Email: amodha@infoxchange.net.au www.s2s.org.au www.infoxchange.net.au

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