Noc tools introduction
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NOC TOOLS introduction. AfNOG 2009, SI-E: 1 of 5 Sunday Folayan. What is a NOC?. Network Operations Centre (NOC) ‏ Monitors and manages a service provider’s network Information about current, historical and planned availability of systems Network status and operational statistics

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Noc tools introduction

NOC TOOLSintroduction

AfNOG 2009, SI-E: 1 of 5

Sunday Folayan


What is a noc

What is a NOC?

Network Operations Centre (NOC)‏

Monitors and manages a service provider’s network

Information about current, historical and planned availability of systems

Network status and operational statistics

Fault monitoring and management

Engineers can coordinate their work through the NOC


What is a noc1

What is a NOC?

Usually the first point-of-contact for other network operators

Monitors all production systems

Usually work longer hours than normal, often in shifts (many are 24 hours)‏

Often does other things that need to happen after-hours


Core noc functions

Core NOC Functions

Problem solving &

Communications/Reporting


Therefore

Therefore:

In case of trouble, the NOC’s job is to co-ordinate repair efforts and

Often, if customers have service-level agreements or other guarantees, the NOC’s logs are what are used to make reports about outages


What is network management

What is Network Management?

“In order to operate a reliable service, the network must be managed according to a determined discipline, using a coherent structure of information management.”

Geoff Huston, ISP Survival Guide


Network management components

Network Management - Components

Parts of Network Management

Configuration/Change management

Performance/Accounting management

Fault management

Security management


Noc tools

NOC Tools

What tools does the NOC need in order to carry out these kinds of management functions?


Mainly

Mainly…

Caffeine

Television

Video games

Pizza

Strange hair

..and very useful – MP3 players


Most importantly

Most Importantly…

mrtg, cricket, things that measure counters

nfsen, or other things that measure traffic

rt3, or some other ticket system

syslogd, or some other log collection tool

rancid, to monitor configuration changes

smokeping, to find latency problems


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