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NOC TOOLS introduction. AfNOG 2009, SI-E: 1 of 5 Sunday Folayan. What is a NOC? . Network Operations Centre (NOC) ‏ Monitors and manages a service provider’s network Information about current, historical and planned availability of systems Network status and operational statistics

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noc tools introduction
NOC TOOLSintroduction

AfNOG 2009, SI-E: 1 of 5

Sunday Folayan

what is a noc
What is a NOC?

Network Operations Centre (NOC)‏

Monitors and manages a service provider’s network

Information about current, historical and planned availability of systems

Network status and operational statistics

Fault monitoring and management

Engineers can coordinate their work through the NOC

what is a noc1
What is a NOC?

Usually the first point-of-contact for other network operators

Monitors all production systems

Usually work longer hours than normal, often in shifts (many are 24 hours)‏

Often does other things that need to happen after-hours

core noc functions
Core NOC Functions

Problem solving &

Communications/Reporting

therefore
Therefore:

In case of trouble, the NOC’s job is to co-ordinate repair efforts and

Often, if customers have service-level agreements or other guarantees, the NOC’s logs are what are used to make reports about outages

what is network management
What is Network Management?

“In order to operate a reliable service, the network must be managed according to a determined discipline, using a coherent structure of information management.”

Geoff Huston, ISP Survival Guide

network management components
Network Management - Components

Parts of Network Management

Configuration/Change management

Performance/Accounting management

Fault management

Security management

noc tools
NOC Tools

What tools does the NOC need in order to carry out these kinds of management functions?

mainly
Mainly…

Caffeine

Television

Video games

Pizza

Strange hair

..and very useful – MP3 players

most importantly
Most Importantly…

mrtg, cricket, things that measure counters

nfsen, or other things that measure traffic

rt3, or some other ticket system

syslogd, or some other log collection tool

rancid, to monitor configuration changes

smokeping, to find latency problems

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