Achieving Success Through Effective Business Communication

Achieving Success Through Effective Business Communication Excellence in Business Communication

Problem Solving Decision Making Productivity Work Flow Effective Communication Internet Voice Mail E-mail Face-to-Face Excellence in Business Communication

Business Relationships Promotional Materials Professional Image Stakeholder Response Effective Communication Internet Voice Mail E-mail Face-to-Face Excellence in Business Communication

Characteristics of Effective Messages Practicality Factual Basis Conciseness Precision Persuasion Recommendations Excellence in Business Communication

Communication Challenges in Today’s Workplace Advances in Technology Globalization Workforce Diversity Team-Based Organizations Excellence in Business Communication

Internal Communication Official Structure The Grapevine Formal Chain of Command Informal Networking Up, Down, Across Formal Power Lines Unofficial Lines of Power Excellence in Business Communication

External Communication Formal Contacts Informal Contacts Marketing Employees Public Relations Managers Excellence in Business Communication

Business on the Internet • Share internal data • Promote telecommuting • Recruit new employees • Locate external information • Find business partners and customers Excellence in Business Communication

Business on the Internet • Purchase parts and materials • Promote and sell goods and services • Facilitate customer support • Collaborate with business partners • Publicize business developments Excellence in Business Communication

Email Discussion Mailing Lists News Groups Instant Messages Internet Communication Video- Conferencing Telnet Telephony File Transfers Excellence in Business Communication

The Communication Process Phase 1: Sender Has an Idea Channel And Medium Six-Phase Process Phase 6: Receiver Sends Feedback Phase 2: Sender Encodes Idea Phase 5: Receiver Decodes Message Phase 3: Sender Transmits Message Phase 4: Receiver Gets Message Situation Excellence in Business Communication

Perception and Language Restrictive Environments • Selective perception • Shared meanings • Information flow • Leadership style Distractions Overload Deception • Physical discomfort • Emotional issues • Business messages • Technology issues • Illegal messages • Unethical messages Communication Barriers Excellence in Business Communication

Overcoming Barriers Audience-Centered Approach Communication Climate Ethical Communication Efficient Messages Excellence in Business Communication

Biases Audience-Centered Approach Education Age Status Style Excellence in Business Communication

Communication Climate Overall Structure Corporate Culture Level of Feedback Flat High More Open Tall Low Less Open Excellence in Business Communication

Recognize Ethical Choices Ethical Communication Business Principles Make Ethical Choices Motivate Ethical Choices Excellence in Business Communication

Send Fewer Messages Minimize Distractions Develop Communication Skills Efficient Messages Concise Business Communication Excellence in Business Communication

Achieving Success Through Effective Business Communication