SilverCloud Presentation Jim Thornberry & Robert Harrigan August 2, 2011. Who We Are. FAIRWINDS is located in sunny central Florida, headquartered in Orlando $1.5 billion in assets 143,000 members 500 employees. The Problem:. Averaging over 30,000 calls per month into our call center
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Jim Thornberry & Robert Harrigan
August 2, 2011
Who We Are
What SilverCloud Did For Us:
1. Reduced Call Center Call Volume
2. Made Our Website More Dynamic:
3. Pointed Out Holes In Our Deliver And Communication Processes:
4. Helps Us Better Understand What Our Members Needs Are:
Watch It In action:
Now Get Questions Answered from Facebook:
Keep It Relevant!
Listen and Respond – monitor the process
2. Predict – promotions, conversions, seasons, product changes
3. Audit – current info, remove out of date info
What Questions Can We Answer For You?