Data Center Services. Facilities Management Production Support Operations. Data Center Services provides: 24/7 operations of the Data Centers located on the Mt. Washington and East Baltimore campuses, including controlling physical security and facilities management of the Data Centers.
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Data Center Services is comprised of three services: Production Support, Operations and Facilities Management.
Production Support was created to bridge the process and procedural gaps between applications development, technical support, and operational areas for application implementation control and support services.
Production Support provides the following for identified production and test environments:
Specific applications support
Operations is a 24/7 organization that supports both JHHS and JHU systems and applications. Operating out of the Mt. Washington Data Center, Operations:
Facilities Management offers managed data center environmental controls, power distribution, load balancing, backup power systems, controlled security accesses and monitoring. Co-location services such as server hosting is also offered.
The MTW facility was opened in May, 2005, as a 5,332 square foot center. A second center, 6,490 square feet, was opened in November, 2008. The facility has been operating at 100% availability since 2006.