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กรมศิลปากร. การจัดการความรู้ ( Knowledge Management : KM). โดย สำนักงาน ก.พ.ร. กรมศิลปากร. แนวคิดเรื่องการจัดการความรู้. 1. แนวทางการส่งเสริมให้มีการจัดการความรู้ในส่วนราชการ. 2. การจัดการความรู้ : ประเด็นการวัดผลตามคำรับรองการปฏิบัติราชการ. 3. เมื่อพูดถึงคำว่า “ ความรู้ ”

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(Knowledge Management : KM)

...


1.

2.

:

3.


?


( .. )


(Hideo Yamazaki)


Knowledge is Different

Human, judgemental

Contextual, tacit

Transfer needs learning

Intelligence

Knowledge

Information

Codifiable, explicit

Easily transferable

Data



2

(Explicit Knowledge)

( 1 )

( 2 )

( 3 )

(Tacit Knowledge)

Tomohiro Takanashi

9


2

(Explicit Knowledge

)

1

2

3

(Tacit Knowledge

Tomohiro Takanashi


(Explicit Knowledge)

(Tacit Knowledge)

(Document) - (Rule), (Practice)

(System)

Internet

(Skill)

(Experience)

(Mind of individual)

(Talent)


(Knowledge Spiral: SECI Model)

(Tacit Knowledge)

(Tacit Knowledge)

Socialization

Externalization

(Explicit Knowledge)

Combination

Internalization

(Explicit Knowledge)

( : Nonaka & Takeuchi )


Socialization

Tacit Knowledge Tacit Knowledge


Externalization

Tacit Knowledge Explicit Knowledge


Combination

Explicit Knowledge Explicit Knowledge

Explicit

Explicit


Internalization

Explicit Knowledge Tacit Knowledge


  • -

  • -

2.

3.


...:


()

(Knowledge Base ,IT)

12%

Electronic

42%

20%

26%

()

Source: Survey of 400 Executives by Delphi


KM

BSI Study: KM in Public Sector


Spansion

Source: Robert Osterhoff



Effective Knowledge Management

  • 80% - Organizational processes and human factors

  • 20% - Technology

PEOPLE

ORGANIZATIONAL

PROCESSES

OVERLAPPING FACTORS

TECHNOLOGY


1.

(Knowledge Identification)

7.

(Learning)

6.

(Knowledge Sharing)

5.

(Knowledge Access)

4.

(Knowledge Codification and Refinement)

2.

(Knowledge Creation and Acquisition)

3.

(Knowledge Organization)


(Knowledge Management Process)

1.

(Knowledge Identification)

2.

(Knowledge Creation and Acquisition)

3. (Knowledge Organization)

4.

(Knowledge Codification and Refinement)

5. (Knowledge Access)

6. (Knowledge Sharing)

7. (Learning)


(Knowledge Management Process)

1.

(Knowledge Identification)

-

-

2.

(Knowledge Creation and Acquisition)

- /


(Knowledge Management Process)

  • 3.

  • (Knowledge Organization)

  • 4.

  • (Knowledge Codification and Refinement)


(Knowledge Management Process)

  • 5. (Knowledge Access)


(Knowledge Management Process)

  • 6.

  • (Knowledge Sharing)

  • (CoP)

  • (Mentoring System)

  • (Job Rotation)

  • 7.

  • (Learning)


( )

(, )

()


: 160

: 2548



1.

2.

:

3.


.. 2546

11 ...


(Knowledge management)

Roadmap

3

KM 2549

KM 2550

Strategy

Sharing

Measuring

(Inspire Knowledge

Management

in organization)

(Make Knowledge Management drive change

in organization)

(Manipulate Knowledge

Management Transferable)

  • ()

  • (tacit knowledge) (explicit knowledge)


KM

Knowledge

Management

LO

Learning

Organization

to


1.

2.

:

3.


1 :

2 :

3 :

4 :



2550

4

:

12/10 :

/

: 3 / 5

: 5


1 /

/ :

: .. / ..

(Objective)

(KPI)

:

1

:

:

KM :

:

2

:

:

KM :

  • : ..

  • (CKO)

  • : ..

  • (CEO)


2 (KM Action Plan)

/ :

: . /..

: ...

(K) : ...

(KPI) : ....

: ...

1 2

: ..

(CKO)

: .

(CEO)


1 /


KM

1.

2.

3.

4.




KM

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