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MCV PHYSICIANS ANNUAL MEETING. OCTOBER 25, 2007 Part 3. MCV PHYSICIANS ANNUAL MEETING. OCTOBER 25, 2007 Ambulatory Care Jalana L. McCasland, MPA, CHE Vice President, Ambulatory Care. Ambulatory Operations. Volume Significant Accomplishments Gold Standard

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Mcv physicians annual meeting

MCV PHYSICIANSANNUAL MEETING

OCTOBER 25, 2007

Part 3


Mcv physicians annual meeting1

MCV PHYSICIANSANNUAL MEETING

OCTOBER 25, 2007

Ambulatory Care

Jalana L. McCasland, MPA, CHE

Vice President, Ambulatory Care


Ambulatory operations
Ambulatory Operations

  • Volume

  • Significant Accomplishments

  • Gold Standard

  • Patient and Physician Resource Center


Trended Consolidated Clinic Visit Volume Results

Increase over prior year

5.8%

4.0%

1.4%

5.5%


FY 2007 Consolidated Clinic Visit Volume Results

  • FY07 visit volume is 421,350

  • 5,679 or 1.4% higher than FY06 Actual of 415,671

  • 6,793 or 1.6% higher than FY07 Budget of 414,557




New Visit Volume Summary Volume FY06 – FY08 Budget


Consolidated Clinics Volume FY06 – FY08 BudgetFY07 Net Revenue and Expense Per Visit


Ambulatory operations significant accomplishments
Ambulatory Operations Volume FY06 – FY08 BudgetSignificant Accomplishments

Operations:

  • Continued consolidation of Ambulatory Clinics; broadened depth and scope of leadership team

  • Assumed management responsibility for the Sleep Lab; significant upgrades required

  • Opened VCU Spine Center, our first multi-disciplinary clinic

  • Continued meeting with Departments to streamline schedules:

    • 175 providers inactivated

    • 165 appointment types deleted


Ambulatory operations significant accomplishments1
Ambulatory Operations Volume FY06 – FY08 BudgetSignificant Accomplishments

Operations continued:

  • Developed standardized “Welcome Letter” for new patients

    • 23,520 letters produced since start in 6/4/07

  • Developed standardized no-show letters

  • Completing install of Televox appointment reminder system

    • 22 new departments added; 13 existing depts modified

    • All sites to be completed by December 2007


Ambulatory operations significant accomplishments2
Ambulatory Operations Volume FY06 – FY08 BudgetSignificant Accomplishments

Reporting:

  • Developed additional management tools:

    • Parking valet report

    • Weekly Flash Volume Report

    • Monthly Volume Dashboard

  • Automated PAAR; provide monthly report back to the department along with 3rd available to help with building your clinical practice.


Ambulatory operations significant accomplishments3
Ambulatory Operations Volume FY06 – FY08 BudgetSignificant Accomplishments

Financial:

  • Re-couped $213k overpayment to VCU for CERSA employees.

  • Re-aligned $1M in drugs, labs and supplies revenue to individual clinics.

  • Re-aligned revenue and expense between hospital/clinics:

    • Radiology and VCU Sports Medicine

    • BMT and Dalton Oncology

  • Audited Iron Mountain storage (Savings – $12k).

  • Completed Stony Point downstream revenue analysis.


Stony Point Arrived Visit Volume FY06 and FY07 Volume FY06 – FY08 Budget

*Multispecialty Area includes Internal Medicine Specialty, Neurology, Neurosurgery, and Surgery.

WHC includes Ob/Gyn, Surgery, Psych, and Human Genetics.


Stony Point Trended Volume Volume FY06 – FY08 BudgetClinics and Ancillaries


Stony Point Downstream Revenue Analysis Volume FY06 – FY08 BudgetWithin Stony Point from Patients New to VCUHS Via Stony Point


Stony Point Downstream Revenue Analysis Volume FY06 – FY08 BudgetOutside Stony Point from Patients New to VCUHS Via Stony Point


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