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Consumer Protection Act. Objects of the Act. Better protection of consumer interests Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education Consumer protection council Quasi judicial. Unfair trade practice.

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Presentation Transcript
objects of the act
Objects of the Act
  • Better protection of consumer interests
  • Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education
  • Consumer protection council
  • Quasi judicial
unfair trade practice
Unfair trade practice
  • False representation of quality, standard
  • False representation of quality, standard of service
  • Rebuilt and second hand goods as new
  • Represents that goods have certain uses or benefits which they do not have
  • Represents that the seller has approval or affiliation which he does not have
  • Misleading representation of goods or services
  • Warranty or guarantee not based on proper test.
  • Misleads the public regarding the price
restrictive trade practice
Restrictive Trade Practice
  • Delay beyond the period agreed by the trader in supply of goods or services
  • Any trade practice which requires a consumer to buy, hire any service precedent to buying or hiring of services.
central consumer protection council
Central Consumer Protection Council
  • The Minister in charge of consumer affairs in central Govt as chairman
  • The minister of state is Vice-chairman
  • Ministers of food & supplies in state
  • 8 MP
  • Commissioner for SC & ST
  • 20 Representatives of central govt, autonomous org concerned with consumer interest
  • 35 Representatives of consumer organizations
  • 10 women representatives
  • 20 representatives of farmers, trade and industry
  • 15 persons capable of representing consumer interests
  • Secretary in the department of civil supplies shall be the member secretary
objects of the council
Objects of the Council
  • Right to protect against the marketing of goods & services hazardous to life and property
  • Right to be informed about the quality, quantity, purity
  • Right to be assured to variety of goods and services at competitive prices
  • Right to be heard
  • Right to seek redressal
  • Right to consumer education
state consumer protection council
State Consumer Protection Council
  • Objects
  • Same as Central council


  • Minister in – charge shall be the chairman
  • Official & non-official members prescribed by state govt
  • Official & non-official members prescribed by central govt
district council
District Council
  • Members
  • District collector
  • Official & non-official members
consumer disputes redressal forum district forum
Consumer Disputes Redressal Forum- District Forum
  • Composition
  • Qualified district judge as president
  • 2 members one should be women
  • Term of office
  • Jurisdiction – Claim not exceeding Rs. 20 lakhs
procedure for complaint
Procedure for Complaint
  • By consumer
  • Recognized consumer association
  • One or more consumers
  • Central or state govt
procedure on receipt of complaint
Procedure on Receipt of Complaint
  • Complaint relating to goods
  • Denial of allegation
  • Reference of sample to laboratory
  • Deposit of fees
  • Remission of fees
  • Objections by any parties
  • Reasonable opportunity of being heard
state commission
State Commission
  • Membership
  • Jurisdiction
  • Procedure
national commission
National Commission
  • Membership
  • Jurisdiction
  • Procedure