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Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment. Melissa De Andres Division of Employment and Workforce Solutions. Christopher Myers, Ph.D. Division of Research and Statistics. Purpose. Highlight current policy and procedures Background

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Melissa de andres division of employment and workforce solutions

Customer Flow in the Workforce New York One-Stop System:

The Effective Use of Assessment

Melissa De Andres

Division of Employment and Workforce Solutions

Christopher Myers, Ph.D.

Division of Research and Statistics


Purpose
Purpose

  • Highlight current policy and procedures

    • Background

    • One-Stop Assessment and Service Requirements

    • Initial Assessment

    • Comprehensive Assessment


1 background
1. Background

  • Functional Alignment (TA#06-3) March 2006

    • Integration of WIA, Wagner-Peyser and Reemployment populations

    • Found that over 70% of UI customers had 1 day enrollments

  • State Policy Guidelines on Serving UI Customers (TA#06-15) Sept. 2006

  • PY2007 Incentive/Sanction Policy (TA#07-11.1) October 2007

    • Development of the System Improvement Indicators

      • Reemployment Services Implementation (Initial Schedule, Reschedule, Triage)

      • Reduce # of Exiters Still Certifying for UI Benefits

  • Effective Use of Assessment (TA#08-4) June 2008

    • Enhancement of the Triage Indicator – streamlines the triage process and expedites the first service


One-Stop Workforce Investment Assessment and Service Requirements

Initial Assessment

Job Search Ready Services

Self Services

Career Development Services

Career Exploration

Resume Preparation

  • Comprehensive Assessment

    • Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.

    • Identify an “Employment / Occupation Goal” that is available in the local labor market.

    • Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.

Skills Assessment

Interviewing Skills

Technology Based Learning

Job Match Services

  • Self Serve

  • Interest Profiler

  • Work Importance Profiler

JZ

Job Search Ready Services

Career Development Services

1. Address Barriers to Employment

Key

Service Categories

Services

Assessments

Assessment Tools

JobZone

2. Establish Employment Goal

Ability Profiler

JZ

Skills Dev. & Training ETP/TBL

(service)

Skills Profiler

JZ

3. Objective Skills Assessment

Metrix Learning

JZ


One-Stop Workforce Investment Assessment and Service Requirements

Initial Assessment

Job Search Ready Services

Self Services

Career Development Services

Career Exploration

Resume Preparation

  • Comprehensive Assessment

    • Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.

    • Identify an “Employment / Occupation Goal” that is available in the local labor market.

    • Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.

Skills Assessment

Interviewing Skills

Technology Based Learning

Job Match Services

  • Self Serve

  • Interest Profiler

  • Work Importance Profiler

JZ

Job Search Ready Services

Career Development Services

1. Address Barriers to Employment

Key

Service Categories

Services

Assessments

Assessment Tools

JobZone

2. Establish Employment Goal

Ability Profiler

JZ

Skills Dev. & Training ETP/TBL

(service)

Skills Profiler

JZ

3. Objective Skills Assessment

Metrix Learning

JZ


2 one stop service and assessment requirements
2. One-Stop Service and Assessment Requirements Requirements

  • Services

    • Job Search Ready Services

    • Career Development Services

    • Job Match Services

    • Self-Service*

  • Assessments

    • Initial Assessment

    • Comprehensive Assessment


3 initial assessment process
3. Initial Assessment Process Requirements

  • All One-Stop Customers

    • Except UI Work Search Exempt Claimants

  • Quickly identify service category

    • Job Search Ready Services

    • Career Development Services

  • Custom Tab – OSOS


3 initial assessment process1
3. Initial Assessment Process Requirements

  • Initial Assessment Criteria

    • Barriers to Employment and/or Employment Retention

    • Employment Goal

      • Relevant to the local labor market outlook

    • Occupational Knowledge, Skills and Abilities


Attachment 2: Initial Assessment Process Requirements

Initial Assessment based on resume, job application, and/or barrier type information.

1. Does the customer have barriers to employment?

Customer has barriers to employment.

Career Development Services

Customer does not have barriers to employment.

Career Development Services

Employment Goal is Not Relevant.

2. Does the customer have an employment goal that is relevant to the local labor market?

Employment Goal is Relevant.

Career Development Services

The customer’s occupational knowledge, skills and abilities are deficient.

3. Are the customer’s occupational knowledge, skills and abilities proficient?

The customer’s occupational knowledge, skills and abilities are proficient.

Job Search Ready Services

Key

Initial Assessment

Service Categories


3 initial assessment process2
3. Initial Assessment Process Requirements

UI Profile Score Criteria for Initial Assessment

  • Job Search Ready Services (1-30)

    • Invite for services

  • Career Development Services (70-100)

    • Schedule for a face to face Comprehensive Assessment

  • Profile score will not be used to determine Job Search Ready or Career Development (31-69)

    • Schedule for a face to face Initial Assessment




4 comprehensive assessment
4. Comprehensive Assessment Requirements

  • On-site

  • Face to face

  • In-depth and objective understanding of customer to address:

    • Barriers

    • Employment/Occupational Goal

    • Knowledge, Skills and Abilities


4 comprehensive assessment1
4. Comprehensive Assessment Requirements

  • Tools

    • Barriers to Employment

      • Barriers to Employment Success Inventory (BESI)

      • Structured Interview


4 comprehensive assessment2
4. Comprehensive Assessment Requirements

  • Tools

    • Employment/Occupation Goal

      • Ability Profiler (JobZone)

    • Labor Market

      • NYSDOL Internet

        • Employment Prospects, 2004-2014

      • JobZone

      • Labor Market Analyst


4 comprehensive assessment3
4. Comprehensive Assessment Requirements

  • Tools

    • Proficiency in the Occupational Knowledge, Skills and Abilities

      • Skills Profiler and ETP list

      • Metrix Learning


Thank you
Thank you! Requirements


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