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Contractor Outreach. Brad Logan Comcast Cable, LLC Central California Chapter VP/President-Elect. Roger L. Paul Comcast Cable, LLC Central California Chapter Region 1 Director. Contractor Outreach. The Program and how we went about it… Needs Assessment Opportunity

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Contractor outreach

Contractor Outreach

Brad Logan

Comcast Cable, LLC

Central California Chapter

VP/President-Elect

Roger L. Paul

Comcast Cable, LLC

Central California Chapter

Region 1 Director


Contractor outreach1
Contractor Outreach

  • The Program and how we went about it…

    • Needs Assessment

    • Opportunity

    • Solution/Proposal

    • Benefit

    • Implementation

    • Outcomes

    • Next Steps


Contractor outreach2
Contractor Outreach

  • Board Outreach

    • Compliance matrix initiated a look at what we were doing locally

    • Officers, VP Membership, VP Professional Development, President involved in looking at;

      • What could we do to involve others in the chapter

      • Assessed local needs – MSO, contractors

      • Basic Technical Training need stood out

  • Contractor Training

    • Number one request

      • (Contractors) How do we get training without a full staff?

      • (MSO) how do we know the contractor is trained?

  • Needs Assessment (What did we do, and why)


Contractor outreach3
Contractor Outreach

  • Opportunity (How can the chapter reach out)

    • Basic Technical Training Program

      • MSO’s can not do Contractor Training

      • Contractors may or may not have the staff or facility to train

      • The chapter could provide a vehicle to train contractors

        • Build a Network, Chapter, MSO, Contractors


Contractor outreach4
Contractor Outreach

  • Solution & Proposal (The Program - Who, how, etc.)

    • The Central California Chapter, SCTE would provide a Cable Basics training opportunity for local Cable contractors.

    • The chapter would use an SCTE/NCTI curriculum based on From Tap To Home – The SCTE Installation Manual.

    • The chapter would supplement this material based on requested needs (From both the MSO’s and the Contractors)

    • Training would be provided by Chapter Members

    • Training would be offered to Contractor SCTE members only


Contractor outreach5
Contractor Outreach

  • Benefit (WIIFM - Chapter, MSO’s, Contractors)

  • Chapter

    • Increased involvement between the board, members, MSO’s, vendors, and contractors

    • Improved visibility with vendors, MSO’s, and contractors

    • Increasedmembership

  • MSO's

    • SCTE Certified contractors, Known levels of training

    • Costs minimized – Reduced truck rolls, reduced call-backs, reduced customer complaints

  • Contractors

    • SCTE Certified employees, Known levels of training

    • Costs minimized – Reduced truck rolls, reduced call-backs, reduced customer complaints, reduced charge-backs


Contractor outreach6
Contractor Outreach

  • Implementation (The proposed process)

    • Six modules would be offered per year

    • The modules would be presented in a series of half-day sessions, conducted in two-day segments

    • Interested contractors’ would provide the chapter the names of participants,

    • Contractors would provide each participant a copy of the manual for the training modules they would be attending.

    • Chapter would provide location, and instructors


Contractor outreach7
Contractor Outreach

  • Outcomes (What worked, what didn’t)

    • Plus/Deltas

      • Chapter was able to engage the local contractors

      • Chapter was able to involve the local MSO’s and gain greater support for SCTE

      • Chapter increased its membership

      • Chapter members stretched and grew as they worked to present sessions

      • Not all contractors participated, or were interested

      • Time constraints and business activities did not allow full implementation of the program

      • Curriculum was difficult to sync to current certification material


Contractor outreach8
Contractor Outreach

  • Next Steps (What we will do now?)

    • Assess the needs of Contractors/MSO’s - New Technologies

    • How can we overcome the time/resource constraints

    • How do we work with attrition

    • How do we format the material for the training

      • Simple

      • Up to date

      • Hands on

      • Modules presentable in “chunks” short time frames.


Contractor outreach central california chapter

Thank You!

Contractor OutreachCentral California Chapter

Roger L. Paul

Comcast Cable, LLC

Region 1 Director

[email protected]

Brad Logan

Comcast Cable, LLC

VP/President-Elect

[email protected]


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