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Contractor Outreach. Brad Logan Comcast Cable, LLC Central California Chapter VP/President-Elect. Roger L. Paul Comcast Cable, LLC Central California Chapter Region 1 Director. Contractor Outreach. The Program and how we went about it… Needs Assessment Opportunity

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contractor outreach

Contractor Outreach

Brad Logan

Comcast Cable, LLC

Central California Chapter

VP/President-Elect

Roger L. Paul

Comcast Cable, LLC

Central California Chapter

Region 1 Director

contractor outreach1
Contractor Outreach
  • The Program and how we went about it…
    • Needs Assessment
    • Opportunity
    • Solution/Proposal
    • Benefit
    • Implementation
    • Outcomes
    • Next Steps
contractor outreach2
Contractor Outreach
  • Board Outreach
    • Compliance matrix initiated a look at what we were doing locally
    • Officers, VP Membership, VP Professional Development, President involved in looking at;
      • What could we do to involve others in the chapter
      • Assessed local needs – MSO, contractors
      • Basic Technical Training need stood out
  • Contractor Training
    • Number one request
      • (Contractors) How do we get training without a full staff?
      • (MSO) how do we know the contractor is trained?
  • Needs Assessment (What did we do, and why)
contractor outreach3
Contractor Outreach
  • Opportunity (How can the chapter reach out)
    • Basic Technical Training Program
      • MSO’s can not do Contractor Training
      • Contractors may or may not have the staff or facility to train
      • The chapter could provide a vehicle to train contractors
        • Build a Network, Chapter, MSO, Contractors
contractor outreach4
Contractor Outreach
  • Solution & Proposal (The Program - Who, how, etc.)
    • The Central California Chapter, SCTE would provide a Cable Basics training opportunity for local Cable contractors.
    • The chapter would use an SCTE/NCTI curriculum based on From Tap To Home – The SCTE Installation Manual.
    • The chapter would supplement this material based on requested needs (From both the MSO’s and the Contractors)
    • Training would be provided by Chapter Members
    • Training would be offered to Contractor SCTE members only
contractor outreach5
Contractor Outreach
  • Benefit (WIIFM - Chapter, MSO’s, Contractors)
  • Chapter
    • Increased involvement between the board, members, MSO’s, vendors, and contractors
    • Improved visibility with vendors, MSO’s, and contractors
    • Increasedmembership
  • MSO\'s
    • SCTE Certified contractors, Known levels of training
    • Costs minimized – Reduced truck rolls, reduced call-backs, reduced customer complaints
  • Contractors
    • SCTE Certified employees, Known levels of training
    • Costs minimized – Reduced truck rolls, reduced call-backs, reduced customer complaints, reduced charge-backs
contractor outreach6
Contractor Outreach
  • Implementation (The proposed process)
    • Six modules would be offered per year
    • The modules would be presented in a series of half-day sessions, conducted in two-day segments
    • Interested contractors’ would provide the chapter the names of participants,
    • Contractors would provide each participant a copy of the manual for the training modules they would be attending.
    • Chapter would provide location, and instructors
contractor outreach7
Contractor Outreach
  • Outcomes (What worked, what didn’t)
    • Plus/Deltas
      • Chapter was able to engage the local contractors
      • Chapter was able to involve the local MSO’s and gain greater support for SCTE
      • Chapter increased its membership
      • Chapter members stretched and grew as they worked to present sessions
      • Not all contractors participated, or were interested
      • Time constraints and business activities did not allow full implementation of the program
      • Curriculum was difficult to sync to current certification material
contractor outreach8
Contractor Outreach
  • Next Steps (What we will do now?)
      • Assess the needs of Contractors/MSO’s - New Technologies
      • How can we overcome the time/resource constraints
      • How do we work with attrition
      • How do we format the material for the training
        • Simple
        • Up to date
        • Hands on
        • Modules presentable in “chunks” short time frames.
contractor outreach central california chapter

Thank You!

Contractor OutreachCentral California Chapter

Roger L. Paul

Comcast Cable, LLC

Region 1 Director

[email protected]

Brad Logan

Comcast Cable, LLC

VP/President-Elect

[email protected]

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