Bt
This presentation is the property of its rightful owner.
Sponsored Links
1 / 7

bt 2 Update Ready, Set… Go Live… Los Lunas and West Branches July 1 st , 2009 PowerPoint PPT Presentation


  • 76 Views
  • Uploaded on
  • Presentation posted in: General

bt 2 Update Ready, Set… Go Live… Los Lunas and West Branches July 1 st , 2009. Los Lunas/ Branches Status: 7/20 Go Live. Overall status. Los Lunas / Branches Status: 7/20 Go Live. Overall status. Los Lunas / Branches Status: 7/20 Go Live. Overall status.

Download Presentation

bt 2 Update Ready, Set… Go Live… Los Lunas and West Branches July 1 st , 2009

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Bt 2 update ready set go live los lunas and west branches july 1 st 2009

bt2 Update

Ready, Set… Go Live… Los Lunas and West Branches

July 1st, 2009


Los lunas branches status 7 20 go live

Los Lunas/ Branches Status: 7/20 Go Live

Overall status


Bt 2 update ready set go live los lunas and west branches july 1 st 2009

Los Lunas/ Branches Status: 7/20 Go Live

Overall status


Bt 2 update ready set go live los lunas and west branches july 1 st 2009

Los Lunas/ Branches Status: 7/20 Go Live

Overall status


Customer order management kaizen

Customer Order Management Kaizen

  • Key Outcomes

    • Re-established alignment of a customer care consultant to customers (accountability)

    • Brought clarity to processes and ownership to include owners and backups for each major process

    • Identified failure points and put in process controls to prevent fallout – including reconciliation tool

    • Re-established policy to avoid adding stops for TPI’s – was driving many “special handling” situations

    • Reviewed and changed key system setups such as lead time

    • Problem resolution process with escalation steps

    • Training module and assessment for customer care consultants – includes troubleshooting

    • Established clear daily cut-off times for key processes

    • DVA Issues (other than those identified through kaizen)


Customer order management kaizen1

Customer Order Management Kaizen

  • Key Open Actions

    • Customer Order Reconciliation databaseDoug Bennett

    • CSR Proficiency evaluation and trainingDoug Gorsuch

    • OTM Knowledge Transfer to Larry PCB Roe

    • Accountability Matrix for Process DeadlinesRobert Wilson

    • Backward Integrate Production Audit Report R4Doug Bennett


Dva and orlando issues

DVA and Orlando Issues

  • DVA and Orlando Issues

    • Month End Close stabilization

    • Resolve Critical and High Issues for Orlando

    • ProCAB roll-out to get back on-track


  • Login