Coaching Supervision

1. Coaching Supervision Sally Bernham Idyia Coaching and Development April 19th 2012

2. Aims • Review models of and strategic approaches to supervision for internal coaches • Discuss case studies from the university and private sector • Share good practice in and the challenges of implementation of supervision programmes • Consider the possibilities for collaborative initiatives

3. The rise of the internal coach –flying under the radar? • Cost effective • Detailed organisational insight • Closer management of the process • Rise of ‘manager as coach’ • Part of the ‘day job’/part of formal role/ full time resource • Crisis intervention/developmental/change agent • Use of external coaches at senior level

4. Experiences of supervision

5. What do we mean by supervision? ‘Coaching supervision is a formal process of professional support, which ensures continuing development of the coach and the effectiveness of his/her coaching practice through interactive reflection, interpretive evaluation and the sharing of expertise.’ Bachirova, Stevens and Willis

6. ‘Supervision is a place where a living profession breathes and learns ... supervision can be a very important part of taking care of oneself, staying open to new learning, and an indispensable part of the coach’s on-going self-development, self-awareness and commitment to learning. When we stop developing ourselves, we stop being effective at developing others; and when we are most alive to our own learning is often when we are of most value to others. ’ Hawkins and Shohet

7. Functions of Coaching Supervision • Qualitative – alignment with ethical standards and organisational objectives • Developmental – to better understand the client, dynamics of the relationship, and interventions • Resourcing – emotional support Hawkins and Smith

8. Coaching Supervision - Maximising the Potential of Coaching, CIPD

9. Complex Relationships Coach’s line manager Coaching Practice Manager Internal Coach Client HR Coaching Supervisor Client’s line manager

10. Supporting the Internal Coach Alison Maxwell, Flying Under the Radar

11. Managing a supervision programme • Requirement of practice • Mix of individual, peer and group supervision • Used for both coaches in training and qualified • Ratio of 1:8 supervision to coaching • Formal - face to face, informal - email and telephone • Preparation of coaches for supervision • Peer supervision for supervisors

12. Outcomes of Supervision • Highlighted qualitative, developmental and resourcing functions • Value of reflective space to be challenged, validated and held accountable • Peer and group sessions developed a strong community of practice • Supervision needs to change over time • Generated important organisational learning

13. Supervision and coaching maturity • Experienced coach – process centred, developing insight • Collegial, supportive, process, self and relationship focus Hawkins and Shohet

14. Supporting internal capacity • Comprehensive phased long term commitment • Large scientific research organisation, highly regulated • Cultural change through coaching • Training ‘champion’ coaches (ILM 5) • Coaching senior leaders • Developing their coaching skills (all) (ILM 3) • Training as an internal coach (optional) • Supervising coaches in training • Phased exit

15. Considerations for Supervision of Internal Coaches • Strategy and framework for supervision • Ethical guidelines • Management and monitoring • Confidentiality • Mandatory/optional • Ratio of supervision to coaching

16. Best Format?

17. Delivery Options • Internal supervisor • External supervisor • Collaborative arrangements

18. Seven-eyed Supervision Model The client’s system The coach’s interventions The coach-client relationship The coach’s experience of coaching The supervisory relationship The supervisor’s process The wider organisational context Hawkins and Shohet

19. Using the Model What questions could you use from the different perspectives of the 7 Eyed Supervision model to explore the coaching issue brought to supervision?

20. Parallel processes Counter transference Transference TA Drama triangle Gestalt – self, presence Developing the internal supervisor Reflective practice

21. Exploring collaborative supervision models and a role for the SDF

22. Further Reading • Supervision in the Helping Professions, Hawkins and Shohet, 2000 • Coaching Supervision - Maximising the Potential of Coaching, Hawkins and Schwenk, CIPD, 2006 • Hawkins and Smith, Coaching, Mentoring and Organisational Consultancy: Supervision and Development, 2006 • Coaching Supervision: Analysis of Survey Findings, 2007 • Towards a Systemic Model of Coaching Supervision, Gray, 2007 • Coaching and Mentoring Supervision Project, Association for Coaching, Association for Professional Executive Coaching and Supervision, EMCC, International Coaching Federation, 2008

23. Further Reading • Guidelines on Supervision, European Mentoring and Coaching Council • Developing Coaching Supervision Practice, Armstrong and Geddes, International Journal of Evidence Based Coaching and Mentoring, 2009 • Developing Coaching Supervision Practice, Armstrong and Geddes, International Journal of Evidence Based Coaching and Mentoring, 2009 • Coaching Supervision: A Practical Guide, Ed, Stevens, 2009 • Supervision in Coaching, Ed, Passmore, 2011

24. Resources • Association for Coaching, Coaching Supervision DVD • Self-assessment Questionnaire for Supervisors, Bath Consultancy Group • International Coaching Supervision Conference , 2011 http://business.brookes.ac.uk/commercial/coaching mentoring/coaching-supervision-conference/2011 • 2nd conference 23rd June2012 http://business.brookes.ac.uk/commercial/coaching mentoring/coaching-supervision-conference

25. Want to discuss? Contact Sally Bernham Tel: 01605 847589 Mobile: 07773950561 sally.bernham@idyia.co.uk www.idyia.co.uk Find us on Facebook Like the page, to receive articles, insights and information posted on coaching, coaching supervision and leadership development