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Presentation. A gap between Chinese and British banks. ----with an emphasis on daily private banking service. Shaun, Group 18. Contents. 1. Why choose this topic. 2. Two differences. 3. Conclusion. Why choose this topic. Chinese banks are different from British banks
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Presentation A gap between Chinese and British banks ----with an emphasis on daily private banking service Shaun, Group 18
Contents 1 Why choose this topic 2 Two differences 3 Conclusion
Why choose this topic Chinese banks are different from British banks --Chinese banks: Noisy, Busy, Disorderly --British banks: More efficient and scientific
Two differences 1.Difference about how to get a service --Chinese banks Consult the lobby manager Get a number and wait --British banks Line up at the waiting area Make an appointment for saving time
Two differences 1.Difference about how to get a service Defect: • Out of control. Step 3 • Customers become upset. Step 2 • Customers are lack of autonomous right. • Customers keep waiting. Step 1 • The manager is too busy to answer every request.
Two differences 2.Difference about division of labour --Chinese banks Almost every kind of daily private banking service should be operated by the tellers. Managers give financial advice and sell financial products. --British banks Managers do lots of jobs which belong to tellers in China. Redirect and show respect to the customers. Make banking service more efficient.
Conclusion --Chinese banks are lack of efficiency, the division of labour is not scientific. --It is a long way for Chinese banks to improve the system. --Government should focus on the populace’s cultivation.
