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Evolution of the Business Office: Oregon

Evolution of the Business Office: Oregon. October 19, 1987…. Nearly 27 Years Later…. New Programs New Legislation New Environment New People New Expectations. Some Change is Constant. Commercial Registry v. Business Services Public vs. Private dynamic Truth is extraneous

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Evolution of the Business Office: Oregon

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  1. Evolution of the Business Office: Oregon

  2. October 19, 1987…

  3. Nearly 27 Years Later… • New Programs • New Legislation • New Environment • New People • New Expectations

  4. Some Change is Constant • Commercial Registry v. Business Services • Public vs. Private dynamic • Truth is extraneous • The Customer is Responsible • “More with less and faster” • Technology is the key

  5. New Paradigm! • Protect the Public (Regulation-centric) • Gatekeeper • A place businesses have to go to • Help Businesses Succeed (Customer-centric) • Enabler • A place businesses want to go to Then Now

  6. .Getting ahead of the curve • Workforce is shrinking. • Knowledge is retiring. • Demands are changing. • Change is faster. Reacting to demands tomorrow will be too late. We have to prepare NOW.

  7. Oregon Re-Alignment New Services • Small Business Assistance • License Directory • Making Connections • More Free Info New Focus • Web services • Assistance, not production

  8. Staff • Cross-trained • New training • New Focus: Production workers Problem solvers

  9. Environment • Home • Call Center/Counter • Rotating Workstations • Job carts? • Hoteling? • Single sign-on? • Really home?

  10. Technologies • Browser-based Back Office • Cloud Services • Data analytics • Document Management System • Customer Relationship Management System • Knowledge Management System

  11. Everything Else • Applications • Social media • Legacy storage • Certificates • Statistics

  12. The Next Generation • In 5-10 yrs. • Partner, not barrier • Information ‘R Us • New tools New Goal: Enable Business Success Through Information – Public AND Private

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