California LifeLine Telephone Service Prequalification Impact on Customer Correspondence September 29, 2008. List of forms identified as requiring changes Proposed Changes to Instructions Proposed Changes to Denial Letters IVR/Outbound Dialer – No Changes Required Call Center Scripts
The red circles indicate areas of major
deletion or updates.
The green circles indicate areas of suggested
The red circle indicate area of text to be removed
The green arrow indicate areas of removed text