1 / 16

Technology Issues for Associations

CSAE November Luncheon November 4 th , 1999 Randy Richter Director, Information and Customer Services EDUCAUSE. Technology Issues for Associations. Technology in Society Technology to Enhance Communications Technology as a Means of Doing Business Showcasing Technology for Your Members.

brook
Download Presentation

Technology Issues for Associations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. CSAE November LuncheonNovember 4th, 1999Randy RichterDirector, Information and Customer ServicesEDUCAUSE

  2. Technology Issues for Associations • Technology in Society • Technology to Enhance Communications • Technology as a Means of Doing Business • Showcasing Technology for Your Members

  3. Technology in Society • Cellular • PDA (personal digital assistant) • Audio/video conferencing • Faster Internet access from home

  4. Technology in Society (Trends) • Technology is getting less expensive • Integration of home technologies (satellite, cable, television, phone) • Shortage of Information technology professionals

  5. Technology to Enhance Communications • E-mail • Listserves • Web sites • Collaboration tools

  6. Technology as a Means of Doing Business • E-Business • E-Commerce • E-Tailing

  7. Technology as a Means of Doing Business • Increase Revenue • Decrease Expenses • Increase Customer Service

  8. Showcasing Technology for Your Members • Lead by Example • Publications • Communications • Conferences

  9. Advice • Break down old models • Take calculated risks • Build enthusiasm for technology • Don’t use Technology as an excuse

  10. Break Down Old Models • Why do you do what you do? • How does it impact the membership? • How does it impact the staff? Apple Computer 1984 Television Commercial

  11. Take Calculated Risks • Quit sending a print membership directory? • Quit stuffing a registration list in the tote bag? • Only send out Board information electronically?

  12. Build Enthusiasm for Technology • Make the services indispensable to members and staff • Put your URL on everything • Offer electronic only services • Help PULL your membership into the information age

  13. Don’t Use Technology as an Excuse

  14. Don’t Use Technology as an Excuse

  15. Final Thoughts • It’s not about technology, it’s about business • Technology is simply a tool • Fix your business processes first, technology makes bad business processes worse • It WILL transform the way that associations do business

  16. rrichter@educause.eduhttp://www.educause.edu

More Related